Front Desk Receptionist (medical/dental combo)

Advantage Health; Detroit (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Advantage Health in Detroit, MI is seeking a Front Desk Receptionist (medical/dental combo) to manage front office activities and support both medical and dental operations.

You will answer calls, schedule appointments, assist patients with forms, verify insurance, and process billing in a busy practice. The role requires strong customer service, HIPAA knowledge, and proficient computer skills to maintain records and aid patient flow.

Qualifications

• Graduation from an accredited technical school or three years progressively responsible experience in a medical/dental office setting.
• Excellent computer skills and familiarity with Microsoft Office and dental/medical practice management/billing software.
• Detail oriented with excellent organizational skills.
• Excellent interpersonal, oral and written communication skills.

Responsibilities

• Answers telephone to schedule appointments and take messages.
• Schedules appointments per office policies.
• Assists patients with intake forms and yearly updates.
• Enters billing and collection data, verifies insurance and obtains authorizations as needed.
• Retrieves charts and files; maintains patient records in the practice management system.
• Sets up new charts and accounts; updates provider schedules.
• Performs front office, medical record, or billing office duties as required.
• May travel to other sites for shift coverage.

Skills

Customer service

HIPAA knowledge

Office software

Attention to detail

Communication skills

Interpersonal skills

Education

Technical school diploma

Tools

Practice management software

Microsoft Office

Job description

Position:Front Desk Receptionist (medical/dental combo)

Location: Detroit, MI

Job Id:292-2021

# of Openings:1

Pay range - $17 to $20 per hour, based on experience.

OVERVIEW

Under direction, responsible for performing a variety of medical and dental front office administrative tasks essential for managing the business aspects of the practice. Will be crossed trained on both front desk operating elements - medical and dental.

Duties, functions and responsibilities

• Answers telephone to schedule appointments, provide information, and take messages, screen and forward calls.
• Schedules appointments, in accordance with dental/medical office policies and procedures.
• Assists patients filling out forms for initial intake data as well as yearly updates.
• Enters billing and collection data into the computer, verifying the insurance and obtaining authorization as needed.
• Retrieves charts and other patient information as required.
• Files lab reports, forms and other documents in the patients’ dental/medical record in accordance with standard format.
• Sets up new dental/medical charts and accounts as needed.
• Enters provider schedules and makes changes as necessary, in the practice management system.
• Performs all front office, medical record room, or billing office activities as required.
• Performs other related duties as required.
• Verify insurance enrollment and procedural eligibility
• Submit prior authorizations for procedures as needed

Knowledge, skills, and abilities

• Knowledge of the principles and processes for providing good customer service.
• Knowledge regarding laws related to HIPAA, patient and employer confidentiality.
• Excellent computer skills and familiarity with Microsoft Office and dental /medical practice management/billing software.
• Detail oriented with excellent organizational skills.
• Skill in communicating effectively with the public and other employees.
• Graduation from an accredited technical school or three years progressively responsible experience in a medical/dental office setting.
• Excellent interpersonal, oral and written communication skills.
• Formal computer training or equivalent work experience.

PHYSICAL REQUIREMENTS (in accordance with ADA)

• Must be able to hear and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision adequate to read documents, a computer screen, registration forms and other clinic documents.
• Manual dexterity; the ability to lift at least 20 pounds; and the ability to sit or stand for extended periods.

Other requirements

• Understands dental/medical terminology and anatomy.
• Understands insurance and patient billing and reimbursement.
• Must provide own vehicle for local travel.
• May be required to travel to other sites for shift coverage.