Front Desk Receptionist - Laurel, MD

CRH Healthcare, LLC; Laurel (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On-the-job Training

Employee flat-rate medical services at

Flexible Work Schedules

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Annual Merit Increases

Job summary

Patriot Urgent Care in Laurel, MD is seeking a Front Desk Receptionist to provide exceptional patient greeting, insurance verification, and clerical support for clinical staff. You will be the first point of contact, ensuring a smooth patient flow and accurate data entry.

The ideal candidate has at least 1 year of front desk healthcare experience, strong customer service skills, and the ability to assist patients with mobility needs.

Qualifications

• Minimum 1 year of reception/front desk experience in healthcare preferred.
• Customer service experience in a healthcare outpatient setting preferred.
• Able to work up to 12-hour shifts during the week or weekend as needed.
• Able to assist patients with ambulatory difficulties, including wheelchairs.
• Detail-oriented with strong interpersonal communication.

Responsibilities

• Greet patients and visitors in a friendly, helpful manner.
• Check in patients, verify insurances, update patient data, collect copays.
• Act as a patient advocate coordinating with clinicians and providers.
• Answer incoming calls promptly.
• Maintain a neat, orderly waiting area.
• Assist patients with ambulatory needs, including wheelchairs."
• Handle opening/closing clinic procedures and reporting; perform other clerical duties as needed.

Skills

Reception experience

Customer service

Communication skills

Basic computer skills

EMR familiarity

Typing speed 25 wpm

Mobility support (wheelchair)

Education

High school diploma or equivalent

Tools

EMR system

Job description

Position:Front Desk Receptionist - Laurel, MD

Location: Laurel, MD

Remote Status: On-Site

Job Id:568

# of Openings:1

Front Desk Receptionist

Front Desk Receptionist

Patriot Urgent Care is a leading urgent care operator in the state of Maryland. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We have an opening for a Front Desk Receptionist to provide excellent customer service to patients and clerical support to clinical staff.

Employees in this role are the first point of contact with patients. We are looking for someone who is enthusiastic, friendly and has strong customer service and communication skills.

Company Perks and Benefits:

• On-the-job Training
• Employee flat-rate medical services at CRH-affiliated clinics
• Flexible Work Schedules
• Generous PTO Plan
• Employee Assistance Program
• Complimentary Financial Planning
• Collaborative Work Environment
• Annual Merit Increases

Primary Responsibilities:

• Promptly greet patients and visitors in the waiting area in a friendly and helpful manner
• Check in patients, verify insurances, update necessary patient information in the system, and collect copay
• Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers
• Promptly answer incoming phone calls
• Maintain a neat and orderly waiting room
• Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking
• Responsible for opening and closing clinic procedures and reporting
• Perform additional clerical duties as necessary

Qualifications and Experience:

• High school diploma or equivalent
• Minimum of one (1) year of reception/front desk experience (coordinator, receptionist, clerk, agent, specialist, etc.)
• Customer service experience in a healthcare outpatient setting preferred
• Ability to work up to 12-hour shifts during the week or weekend as needed
• Ability to escort or transport patients by wheelchair or stretcher when needed
• Detail-oriented with excellent interpersonal communication skills
• Basic computer skills including familiarity with electronic medical records
• Types 25 words per minute

CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package. CRH Healthcare is an equal opportunity employer: M/F/D/V