Front Desk Supervisor - Bar Harbor Inn and Spa

Bar Harbor Inn; Bar Harbor (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Paid Personal Leave (PPL)

Teladoc Virtual Care

Dental and Vision Insurance

End of Season Bonus

Referral Bonus

Discounts on hotel stays, dining, and

Spa services discounts

Employee Assistance Program (EAP)

Annual Flu Shot Clinic

Witham Family Hotels Gala

Charitable Fund donations

Job summary

Bar Harbor Inn and Spa in Bar Harbor, Maine, seeks a Full-Time Seasonal Front Desk Supervisor to lead guest services and support the Front Office Manager. This role emphasizes guest satisfaction, smooth check-in/check-out, and team leadership in an iconic waterfront setting.

The position runs spring through fall with evenings, weekends, and holidays. Starting wage is $22 per hour, with a comprehensive benefits package and opportunities to grow within Witham Family Hotels.

Qualifications

• Hospitality front desk experience preferred.
• Experience supervising a team is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise front desk operations and guest check-in/out.
• Lead, mentor, and support front desk staff.
• Train new team members and ensure hotel systems procedures are followed.
• Collaborate with other departments to ensure guest satisfaction.
• Maintain a welcoming front desk area and handle guest inquiries professionally.

Skills

Leadership

Team management

Front desk software

Guest service

Job description

Join Our Team as a Full-Time Seasonal Front Desk Supervisor at the Bar Harbor Inn and Spa! Are you ready to embark on a rewarding career in beautiful Bar Harbor, Maine? We're seeking a Full-Time Seasonal Front Desk Supervisor to join our dedicated team at the iconic Bar Harbor Inn and Spa. This position is perfect for someone who thrives in guest-focused environments and enjoys leading a team in delivering exceptional service.

As a Front Desk Supervisor, you'll oversee the day-to-day operations of the front desk, supporting the Front Office Manager in ensuring a seamless and welcoming experience for every guest. From check-in to check-out, your leadership will help create the warm and memorable experiences our guests cherish.

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer, and we believe our strength lies in our differences.

This seasonal, full-time position runs from spring through fall. The schedule typically includes evenings, weekends, and holidays. The starting wage is $22 per hour.

Why You'll Love Working Here:

• Be part of a supportive and collaborative team.
• Enjoy working in one of Maine’s most scenic and luxurious waterfront locations.
• Help lead a team that creates unforgettable guest experiences.

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan!
• End of Season Bonus.
• Heating savings program in partnership with Irving and Dead River—save on heating oil and propane.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and anonymous counseling services.
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual event that recognizes YOU!
• Be part of a company that gives back—The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.

Key Responsibilities:

• Supervise front desk operations, ensuring smooth and efficient guest service.
• Lead, mentor, and support front desk staff to achieve their best.
• Train new team members and provide ongoing support for hotel systems and procedures.
• Manage room assignments, guest check-ins/check-outs, and special requests.
• Handle guest inquiries, concerns, and complaints with professionalism and empathy.
• Collaborate with other departments to ensure guest satisfaction and seamless operations.
• Assist the Front Office Manager with scheduling, performance evaluations, and administrative tasks.
• Maintain a welcoming and organized front desk area.
• Perform additional duties as assigned by management.

Skills & Requirements:

• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Proficiency with front desk software (training provided).
• Attention to detail and ability to multitask in a fast-paced environment.
• A positive, collaborative attitude and a passion for guest service excellence.

Education and Experience:

• Previous hospitality or front desk experience is preferred.
• Proven track record in team leadership is a plus.

Physical Demands:

• Standing for extended periods.
• Frequent bending, lifting, and movement within the front desk area.

Performance Measurement:

• 90-day performance review, guest feedback, and team collaboration.

If you\'re passionate about hospitality, enjoy leading a team, and are eager to work in a beautiful location, we’d love to have you on our team.