Front Desk Receptionist for Long-Term Care

Franklin Plaza; Cleveland (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package including medical, d​

Supportive leadership

Stable schedule

Job summary

Franklin Plaza seeks a friendly, organized Receptionist to be the first contact for residents, families, visitors, and vendors in a long-term care setting. You will provide essential clerical support while upholding a welcoming, professional environment and HIPAA-conscious confidentiality.

The role emphasizes clear communication, safety, and efficient visitor management within a compassionate team. This full-time position offers a stable schedule and opportunities to contribute to resident care.

Qualifications

• High school diploma or equivalent.
• Previous receptionist, front desk, or customer service experience.
• Strong verbal and written communication skills.
• Professional demeanor with a compassionate attitude.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist residents, families, visitors, and vendors in a courteous and professional manner.
• Answer and route incoming phone calls efficiently and accurately.
• Maintain visitor sign-in procedures and support security protocols.
• Provide general information regarding the facility while maintaining confidentiality.
• Assist with administrative tasks such as filing, copying, mail distribution, and data entry.
• Communicate promptly with nursing, administration, and other departments as needed.
• Monitor lobby and common areas to ensure a safe and pleasant environment.
• Maintain resident and employee confidentiality in compliance with HIPAA regulations.
• Respond appropriately to emergency situations per facility procedures.

Skills

Verbal and written communication

Multitasking

Professional demeanor

Customer service experience

Education

High school diploma or equivalent

Tools

Office equipment & applications

Job description

Franklin Plaza seeks a friendly, organized Receptionist to be the first contact for residents, families, visitors, and vendors in a long-term care setting. You will provide essential clerical support while upholding a welcoming, professional environment and HIPAA-conscious confidentiality.

The role emphasizes clear communication, safety, and efficient visitor management within a compassionate team. This full-time position offers a stable schedule and opportunities to contribute to resident care.