Front Desk & Guest Experience Concierge

Brookdale; Franklin (TN); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages forHourly

Optional voluntary benefits including:

Job summary

Brookdale in Franklin, TN seeks a friendly receptionist to welcome visitors, handle calls, and support clerical tasks in a busy community setting. You will route inquiries, assist residents, and help maintain a smooth front-desk operation.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a dynamic environment. Brookdale offers comprehensive benefits and opportunities for growth within a nationwide senior living network.

Qualifications

• Greet visitors and answer questions courteously.
• Route calls to the proper residents and staff.
• Maintain visitor logs and basic office tasks.

Responsibilities

• Greet visitors and direct them appropriately.
• Answer and route phone calls; manage mail and light clerical tasks.
• Assist with resident emergencies per community protocol.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Brookdale in Franklin, TN seeks a friendly receptionist to welcome visitors, handle calls, and support clerical tasks in a busy community setting. You will route inquiries, assist residents, and help maintain a smooth front-desk operation.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a dynamic environment. Brookdale offers comprehensive benefits and opportunities for growth within a nationwide senior living network.