Front Desk Receptionist

The Planet Group; Wayland (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

The Planet Group is seeking a friendly medical receptionist in Wayland, MA to greet patients, verify demographics, and manage appointments. You will support a fast-paced clinical team by routing messages and coordinating with providers.

Responsibilities include checking in patients, handling phone calls, registering information in Epic, and delivering exceptional customer service in a busy healthcare setting. Prior front desk experience is preferred.

Qualifications

• Prior front desk or receptionist experience is preferred.
• Experience handling patient check-ins and scheduling can be beneficial.

Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Answer and direct incoming telephone calls.
• Schedule, reschedule, and confirm patient appointments.
• Register patients and verify demographic and insurance information.
• Maintain accurate patient information within Epic.
• Respond to patient questions and route messages to the appropriate clinical staff.
• Coordinate with providers and clinical staff to support efficient patient flow.
• Complete general administrative and front desk duties as assigned.
• Deliver excellent customer service in a fast-paced healthcare environment.

Skills

Front desk experience

Job description

• Previous front desk or receptionist experience.

Key Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Answer and direct incoming telephone calls.
• Schedule, reschedule, and confirm patient appointments.
• Register patients and verify demographic and insurance information.
• Maintain accurate patient information within Epic.
• Respond to patient questions and route messages to the appropriate clinical staff.
• Coordinate with providers and clinical staff to support efficient patient flow.
• Complete general administrative and front desk duties as assigned.
• Deliver excellent customer service in a fast-paced healthcare environment.