Front Desk Receptionist

CloseKnit Primary Care; Ellicott City (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

CloseKnit Primary Care invites a friendly Front Desk Receptionist to be the first point of contact for patients and visitors. You will manage check-in/out, schedule appointments, answer calls, and keep patient records with HIPAA-compliant discretion.

This role requires clear communication and multitasking in a fast-paced clinical setting. The position emphasizes excellent customer service, efficient operations, and collaboration with clinical staff to ensure a smooth patient experience from

Qualifications

• High school diploma or equivalent; healthcare knowledge is a plus.
• Strong verbal and written communication and interpersonal skills.
• Experience handling data entry, records, and billing/insurance tasks.
• Proficient with office equipment and basic EHR systems.

Responsibilities

• Greet patients and visitors, providing a warm, professional first impression.
• Assist with check-in/check-out, and collect accurate information.
• Schedule, reschedule, and confirm appointments; coordinate patient flow.
• Answer calls promptly; relay inquiries to appropriate staff.
• Handle data entry, maintain patient records, and assist with billing/insurance verification.

Skills

Communication skills

Multitasking

Customer service

HIPAA awareness

EHR familiarity

Education

High school diploma

Tools

Billing awareness

Office equipment usage

Job description

Description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

Key Responsibilities:

Patient Interaction

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone And Communication Management

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.