Patient Collections Specialist

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a Patient Collections Specialist (PCS) to be the primary contact for patients and staff in our high-volume clinics. You will manage a large daily flow of calls and electronic inquiries, explain billing details, and uphold our patient-first billing policy.

The ideal candidate has 2–3 years in a medical office or billing role, strong listening and negotiation skills, and comfort with EOBs, copays, and denial codes.

Qualifications

• 2–3 years in a medical office, billing, or high-volume medical call center.
• Orthopedic experience strongly preferred.
• Ability to handle 50+ calls per day in a fast-paced setting.
• Excellent active listening, de-escalation, and negotiation skills.
• Detail-oriented with strong prioritization and data-entry accuracy.
• Knowledge of EOBs, copays, coinsurance, and denial codes.
• Proficient with Microsoft Office; Athena billing experience preferred.

Responsibilities

• Manage a high volume of daily inbound/outbound calls and electronic inquiries.
• Explain copays, coinsurance, deductibles, and EOBs to patients.
• Process patient payments and pre-payments.
• Document calls in the billing system per data-entry standards.
• Process delinquent accounts and coordinate with collections agency.
• Assist with claim follow-up for address corrections and insurance updates.
• Triage billing issues and patient questions on referrals and authorizations.
• Verify eligibility and benefits with insurance companies.
• Assist with additional billing and collection duties as needed.

Skills

Active listening

De-escalation

Negotiation

Customer service

Prioritization

Tools

Athena billing system

Microsoft Office

Job description

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary:

The Patient Collections Specialist (PCS) serves as the primary contact for patients and staff from our high-volume clinics. The PCS manages a high daily volume of inbound patient calls and electronic contacts, efficiently explains complex billing inquiries, negotiates patient payment arrangements, and resolves account disputes. The ideal candidate maintains a customer-first approach while adhering to MOS Collection Policy.

Primary Responsibilities:

• Manage a high volume of daily inbound/outbound calls and electronic inquiries, maintaining a high level of customer satisfaction.
• Communicate with patients regarding financial responsibility, and explain copays, coinsurance, deductibles, and EOBs.
• Accurately process patient payments and pre-payments.
• Document calls and actions in the billing system, meeting established data entry standards.
• Process delinquent accounts and coordinate with collections agency.

Other Responsibilities:

• Assist Conduct simple claim follow-up related to address corrections, invalid insurance and updated coordination of benefits.
• Triage billing issues and patient questions regarding referrals, authorizations, and insurance information.
• Contact insurance companies via phone or online portals to verify eligibility and benefits.
• Assist with additional billing and collection duties as needed.

Qualifications:

• Minimum of 2-3 years in a medical office, billing, or a high-volume medical call center. Orthopedic experience strongly preferred.
• Demonstrated ability to manage high call volumes (50+ calls/day) in a fast-paced environment while maintaining high patient satisfaction.
• Exceptional active listening, de-escalation, and negotiation skills. Strong ability to handle sensitive financial conversations.
• Detail-oriented with the ability to prioritize independently.
• Strong understanding of EOBs, copays, coinsurance, deductibles, and denial codes.
• Microsoft Office proficiency. Prior experience using Athena billing system preferred.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.