Front Desk Receptionist

Hand & Stone Massage and Facial Spa; Town of Florida (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Commission on memberships

Monthly bonuses

Complimentary massage

Uniforms provided

Advancement opportunities

Training and development

Competitive salary

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Hollywood, FL is hiring for a front desk sales role. You’ll welcome guests, answer phones, and explain membership benefits while aiming to close sales.

This full-time or part-time position requires evenings and weekends. You’ll earn base hourly pay plus 30% commission on memberships, monthly bonuses, and enjoy a complimentary massage or facial each month. Training and advancement opportunities are available.

Qualifications

• Customer service or hospitality experience required.
• Ability to meet sales goals and explain memberships.

Responsibilities

• Greet guests, answer phones, and book appointments.
• Explain membership benefits and secure sales to meet monthly goals.
• Call and text guests to fill the schedule and reduce cancellations.
• Prebook next visits and suggest upgrades and retail.
• Check in/out guests using the booking and POS system.
• Keep front desk organized and support therapists during busy shifts.

Skills

Customer service

Front desk experience

Retail sales

Phone etiquette

Bilingual English/Spanish (plus)

Tools

POS systems

Booking software

Scheduling software

Job description

Benefits:

• Commission on membership sales
• Monthly bonuses and sales contests
• Complimentary monthly massage or facial
• Free uniforms
• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule

Hand & Stone Massage and Facial Spa — Hollywood, FL

$17–$20 per hour total earnings | Full-Time and Part-Time | Evenings and weekends required

Read this part first: this is a sales role at a front desk. You'll greet guests and answer phones, but you'll also explain memberships and ask for the sale — every day, with a goal attached. If that sounds like your kind of work, keep reading.

Easy commute from Hollywood, Fort Lauderdale, Hallandale Beach, Dania Beach, Pembroke Pines, and Miramar.

What You Can Earn

• $15–$16 per hour base, guaranteed — you're paid hourly no matter what you sell
• $30 commission on every membership you sell
• Monthly performance bonuses, team contests, and incentives
• A complimentary massage or facial every single month
• Employee discounts on spa services and retail
• Paid training and ongoing coaching

THE SCHEDULE — READ THIS BEFORE YOU APPLY

• Evenings and weekends are required. That's when guests book, and that's where your commission is.
• Some holidays as needed
• Full-time and part-time both available
• Reliable transportation and on-time attendance, every shift

If evenings and weekends don't work for your life, this isn't the right fit — and we'd both rather know now.

What You'll Do

• Welcome guests, answer phones, and book massage and facial appointments
• Explain membership benefits and confidently ask for the sale — you'll carry a monthly goal
• Call and text guests to fill the schedule and recover cancellations fast
• Prebook every guest for their next visit and recommend upgrades and retail
• Check guests in and out accurately on our booking and point-of-sale system
• Keep the front desk clean and organized, and support the therapists and estheticians through busy shifts

What We're Looking For

• Customer service, front desk, retail, hospitality, fitness, or medical office experience
• Comfortable asking for the sale — and comfortable hearing no
• Friendly, confident, and clear on the phone
• Reliable and punctual, week in and week out
• Comfortable with computers, scheduling software, and POS systems
• Spa, gym, hotel, or medical front desk experience is a plus
• Bilingual English/Spanish is a plus

WHERE THIS GOES

Top performers move up to Lead Spa Associate, Assistant Spa Manager, and Spa Manager. We're a growing multi-location Hand & Stone group and we promote from within.

SA543

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.