Assistant Manager

Hand & Stone Massage and Facial Spa; Town of Florida (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Wellness resources

401(k)

Bonus based on performance

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Hollywood is seeking a motivated, sales-focused Assistant Spa Manager to support daily operations, membership growth, front desk performance, and team accountability.

This hands-on leadership role is ideal for someone who enjoys coaching a team, helping guests, driving sales, and keeping the spa running smoothly with a focus on excellent guest experiences and staff development.

Qualifications

• Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred.
• Experience in a membership-based business is strongly preferred.
• Comfortable selling memberships and coaching others to sell.
• Strong communication, organization, and follow-through.
• Professional, dependable, and punctual.
• Comfortable using reports, booking software, and point-of-sale systems.
• Zenoti experience is a plus.
• Bilingual English and Spanish is a plus.

Responsibilities

• Support membership sales, conversion, retention, and guest follow-up.
• Coach Spa Associates on membership value, objection handling, and closing.
• Help manage the front desk during peak business hours.
• Assist with appointment booking, confirmations, prebooking, and filling cancellations.
• Support gift card, retail, enhancement, and package sales.
• Monitor daily goals and communicate results to the team.
• Assist with opening, closing, cash handling, deposits, and front desk standards.
• Help maintain provider schedule productivity and reduce open appointment time.
• Support hiring, onboarding, training, and coaching Spa Associates.
• Resolve guest concerns professionally.
• Maintain a clean, organized, professional, and brand-compliant spa.
• Lead by example with urgency, professionalism, and accountability.

Skills

Sales

Customer service

Leadership

Team coaching

Front desk

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa in Hollywood is hiring a motivated, sales-focused Assistant Spa Manager to support daily operations, membership growth, front desk performance, and team accountability.

This is a hands‑on leadership role for someone who enjoys coaching a team, helping guests, driving sales, and keeping the spa running smoothly.

This position is ideal for a strong front desk leader, sales associate, retail supervisor, fitness sales professional, or assistant manager who is ready to grow into a larger leadership role.

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k)
• Bonus based on performance
• Flexible schedule

Compensation And Benefits

• $18–$20 per hour, based on experience
• Commission opportunities
• Performance bonus opportunities
• Paid training and ongoing coaching
• Complimentary monthly massage or facial
• Employee discounts on services and retail products
• Growth opportunity into Spa Manager or other leadership roles

Key Responsibilities

• Support membership sales, conversion, retention, and guest follow‑up
• Coach Spa Associates on membership value, objection handling, and closing
• Help manage the front desk during peak business hours
• Assist with appointment booking, confirmations, prebooking, and filling cancellations
• Support gift card, retail, enhancement, and package sales
• Monitor daily goals and communicate results to the team
• Assist with opening, closing, cash handling, deposits, and front desk standards
• Help maintain provider schedule productivity and reduce open appointment time
• Support hiring, onboarding, training, and coaching Spa Associates
• Resolve guest concerns professionally
• Maintain a clean, organized, professional, and brand‑compliant spa
• Lead by example with urgency, professionalism, and accountability

Qualifications

• Minimum of 2 years of sales, customer service, front desk, retail, hospitality, or leadership experience preferred
• Experience in a membership‑based business is strongly preferred
• Comfortable selling memberships and coaching others to sell
• Strong communication, organization, and follow‑through
• Professional, dependable, and punctual
• Comfortable using reports, booking software, and point‑of‑sale systems
• Zenoti experience is a plus
• Bilingual English and Spanish is a plus

Schedule Requirements

Applicants must be available based on spa needs, including evenings, weekends, peak appointment periods, and some holidays.

This role requires leadership presence during busy times, not just weekday office hours.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.