Front Desk Receptionist

PACS Group; Sacramento (CA); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

North Pointe Care Center in Sacramento seeks a friendly Front Desk Receptionist for the PM shift to greet visitors, answer calls, and coordinate referrals. This administrative role emphasizes patient privacy, HIPAA compliance, and a warm, professional demeanor in a dementia-focused environment.

The ideal candidate delivers outstanding customer service, maintains an organized reception area, and supports the facility with general clerical tasks while collaborating with hospitals and families.

Qualifications

• High school diploma or GED is required.
• Excellent customer service and communication skills.
• Professional appearance and demeanor with HIPAA awareness.

Responsibilities

• Serve as first point of contact for visitors, families, hospitals, and vendors.
• Greet guests professionally and maintain a welcoming reception area.
• Answer calls on a multi-line system and route inquiries appropriately.
• Assist hospitals and referral partners by routing information efficiently.
• Schedule appointments and manage meeting room reservations.
• Maintain visitor sign-in procedures and ensure building access.

Skills

Customer service

Communication

Organizational skills

Punctuality

HIPAA confidentiality

Multitasking

Education

High school diploma or GED

Job description

# **Front Desk Receptionist (PM Shift)**### **North Pointe Care Center****Sacramento, CA****Schedule: Saturday - Tuesday | PM Shift****From $17-$18/hr**Are you the kind of person who can make someone feel welcome the moment they walk through the door? North Pointe Care Center is seeking a compassionate, professional, and organized **Receptionist** to join our team.As a specialized Alzheimer's and Dementia Care Center, we provide a unique and meaningful environment where every interaction matters. The Receptionist serves as the \"face\" of our community and is often the first person families, hospital partners, vendors, and visitors connect with. Your warmth, professionalism, and ability to create a positive first impression play an important role in the experience of those we serve.This is an excellent opportunity for someone who enjoys building relationships, providing exceptional customer service, and working closely with local hospitals, healthcare partners, vendors, and families within a healthcare setting.**Please Note:** This position is strictly administrative and front-office based. There are **no clinical duties or direct resident care responsibilities** associated with this role.## ## Why Join North Pointe Care Center?At North Pointe Care Center, you'll become part of a dedicated team that is passionate about serving residents living with Alzheimer's disease and other forms of dementia. You'll work alongside an experienced leadership team and have the opportunity to be a key resource for families, referral sources, healthcare providers, and community partners.## ## What You'll Do* Serve as the first point of contact for visitors, families, hospitals, vendors, and community partners* Greet and welcome guests with a friendly, professional, and compassionate demeanor* Answer incoming calls and direct inquiries appropriately using a multi-line phone system* Assist hospitals, healthcare providers, and referral partners by routing calls and information efficiently* Maintain visitor sign-in procedures and ensure proper building access protocols* Notify staff of visitor arrivals and coordinate communication as needed* Handle incoming and outgoing mail, deliveries, and correspondence* Schedule appointments and manage meeting room reservations* Maintain a clean, organized, and welcoming reception area* Provide general clerical and administrative support to the facility* Protect resident privacy and maintain strict HIPAA confidentiality standards* Perform additional administrative duties as assigned## ## Qualifications### Required* High school diploma or GED* Excellent customer service and communication skills* Professional appearance and demeanor* Strong organizational and multitasking abilities* Reliable attendance and punctuality* Ability to maintain confidentiality and professionalism at all times### ### Preferred* Previous receptionist, administrative assistant, front desk, or customer service experience* Healthcare, skilled nursing, memory care, assisted living, or long-term care experience* Proficiency with Microsoft Office applications* Experience working with multi-line telephone systems## ## The Ideal CandidateWe are looking for someone who:* Enjoys helping others and creating positive experiences* Is comfortable interacting with families during important moments* Communicates confidently with hospitals, vendors, healthcare professionals, and visitors* Remains calm and organized in a fast-paced environment* Takes pride in being the welcoming face and voice of our organization* Understands the importance of compassion, patience, and professionalism when serving individuals affected by dementia and Alzheimer's disease## ### Join Our TeamIf you're looking for a meaningful position where your customer service skills, professionalism, and compassion can make a difference every day, we'd love to meet you.**Apply today and become the first smile families see and the trusted voice hospitals, vendors, and community partners rely on at North Pointe Care Center.**We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.