Front Desk Receptionist

North Pointe Care Center; Sacramento (CA); On-site; USD 15,000 - 25,000; Full time

Job summary

North Pointe Care Center in Sacramento is seeking a compassionate Front Desk Receptionist for the PM shift. You will greet visitors, manage a multi-line phone system, and coordinate appointments in a welcoming, professional environment.

This role emphasizes administrative duties with no clinical tasks, requiring confidentiality and excellent communication. Join a team dedicated to serving residents with dementia and supporting families and healthcare partners.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and HIPAA standards.

Responsibilities

• Serve as the first point of contact for visitors, families, hospitals, vendors, and partners.
• Greet guests professionally and maintain a welcoming reception area.
• Answer calls on a multi-line system and route inquiries appropriately.
• Schedule appointments and manage meeting room reservations.
• Handle mail, deliveries, and visitor sign-in procedures.
• Provide general clerical support and maintain HIPAA confidentiality.

Skills

Customer service

Communication

Multitasking

Professionalism

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Front Desk Receptionist (PM Shift)North Pointe Care CenterSacramento, CASchedule: Saturday - Tuesday | PM ShiftFrom $17-$18/hrAre you the kind of person who can make someone feel welcome the moment they walk through the door? North Pointe Care Center is seeking a compassionate, professional, and organized Receptionist to join our team.As a specialized Alzheimer's and Dementia Care Center, we provide a unique and meaningful environment where every interaction matters. The Receptionist serves as the \"face\" of our community and is often the first person families, hospital partners, vendors, and visitors connect with. Your warmth, professionalism, and ability to create a positive first impression play an important role in the experience of those we serve.This is an excellent opportunity for someone who enjoys building relationships, providing exceptional customer service, and working closely with local hospitals, healthcare partners, vendors, and families within a healthcare setting.Please Note: This position is strictly administrative and front-office based. There are no clinical duties or direct resident care responsibilities associated with this role.Why Join North Pointe Care Center?At North Pointe Care Center, you'll become part of a dedicated team that is passionate about serving residents living with Alzheimer's disease and other forms of dementia. You'll work alongside an experienced leadership team and have the opportunity to be a key resource for families, referral sources, healthcare providers, and community partners.What You'll DoServe as the first point of contact for visitors, families, hospitals, vendors, and community partnersGreet and welcome guests with a friendly, professional, and compassionate demeanorAnswer incoming calls and direct inquiries appropriately using a multi-line phone systemAssist hospitals, healthcare providers, and referral partners by routing calls and information efficientlyMaintain visitor sign-in procedures and ensure proper building access protocolsNotify staff of visitor arrivals and coordinate communication as neededHandle incoming and outgoing mail, deliveries, and correspondenceSchedule appointments and manage meeting room reservationsMaintain a clean, organized, and welcoming reception areaProvide general clerical and administrative support to the facilityProtect resident privacy and maintain strict HIPAA confidentiality standardsPerform additional administrative duties as assignedQualificationsRequiredHigh school diploma or GEDExcellent customer service and communication skillsProfessional appearance and demeanorStrong organizational and multitasking abilitiesReliable attendance and punctualityAbility to maintain confidentiality and professionalism at all timesPreferredPrevious receptionist, administrative assistant, front desk, or customer service experienceHealthcare, skilled nursing, memory care, assisted living, or long-term care experienceProficiency with Microsoft Office applicationsExperience working with multi-line telephone systemsThe Ideal CandidateWe are looking for someone who:Enjoys helping others and creating positive experiencesIs comfortable interacting with families during important momentsCommunicates confidently with hospitals, vendors, healthcare professionals, and visitorsRemains calm and organized in a fast-paced environmentTakes pride in being the welcoming face and voice of our organizationUnderstands the importance of compassion, patience, and professionalism when serving individuals affected by dementia and Alzheimer's diseaseJoin Our TeamIf you're looking for a meaningful position where your customer service skills, professionalism, and compassion can make a difference every day, we'd love to meet you.Apply today and become the first smile families see and the trusted voice hospitals, vendors, and community partners rely on at North Pointe Care Center.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.