Receptionist

Reliant Management; Jurupa Valley (CA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Reliant Management is seeking a Receptionist to warmly greet patients as they arrive for services and to assist with routing inquiries and calls. The role emphasizes accurate data capture, adherence to HIPAA, and strong communication across departments.

The successful candidate will have high school diploma or related experience, proficient Microsoft Office skills, and the ability to work in a fast-paced environment while maintaining attention to detail and a collaborative attitude.

Qualifications

• High school diploma or related field experience.
• Strong PC skills including Microsoft Office Suite (Word, Excel, Access).
• Excellent verbal and written communication skills.
• Detail oriented in fast-paced and changing environment.
• Teamwork and collaboration across levels within the organization.
• Ability to prioritize multiple tasks independently in a changing environment.

Responsabilités

• Greet patients and deliver a positive patient customer service experience.
• Answer inquiries from patients, visitors and employees and refer to appropriate department.
• Adhere to HIPAA regulations and organizational policies.
• Maintain relationships and communication with other departments.
• Capture patient demographics, insurance information, and chart data accurately.
• Sign in visitors and notify the party to see.
• Follow up on telephone encounters/actions.
• Perform duties in other areas as necessary.
• Respond to supervisor/manager directions.

Connaissances

Customer service

Microsoft Office

Communication skills

Attention to detail

Teamwork

Time management

Formation

High school diploma

Outils

Microsoft Excel

Microsoft Word

Microsoft Access

Description du poste

The Receptionist greets all patients as they enter the lab for services. The Receptionist is responsible for answering questions, assisting patients and directing calls to all appropriate representatives.

Essential Duties and Responsibilities:

• Responsible for greeting patients and delivering a positive patient customer service experience.
• Respond to inquiries from patients, visitors and employees and refer, when necessary, to the appropriate person or department.
• Adhere to all organizational policies, HIPAA regulations and regulatory guidelines.
• Maintains working relationship and communication with other departments.
• Accurate capturing of patient demographics information, insurance information and structured data into the patient chart at each patient encounter.
• Sign in all visitors and notify the party with whom they are to see.
• Prompt follow up of telephone encounters/actions.
• Performs duties in various areas (reports, copying forms, etc.) of the practice as necessary.
• Perform other duties as assigned by Supervisor and/or Manager

The above listing of duties and responsibilities is not intended to be all-inclusive but rather to serve as a description of the range of duties and general nature of the position.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Education and Work Experience:

1. High school diploma or related field experience.

Knowledge and Skills:

1. Strong PC skills including high proficiency with Microsoft Office Suite of products (Word, Excel and Access.)

2. Superior spreadsheets skills and a good knowledge of Microsoft Excel.

3. Excellent verbal and written communication skills are mandatory.

4. Must be detail oriented and comfortable working in fast-paced and rapidly changing environment.

5. Teamwork collaboration is essential to the organization, so it is critical that the manager communicates and interacts well with other team members and is able to build positive relationships across all levels within the organization.

6. Must possess excellent organizational skills and be extremely flexible to meet customer demands, in addition to being able to work independently and prioritize multiple tasks in a changing environment with a high degree of accuracy.