Front Desk Receptionist

Four Seasons Hotels and Resorts; Philadelphia (Philadelphia County); On-site; USD 45,000 - 50,000; Full time

Job summary

An established industry player seeks a Front Desk Receptionist to join their dynamic team in Philadelphia. This role is pivotal in creating memorable experiences for guests, ensuring their comfort and satisfaction from arrival to departure. The ideal candidate will possess excellent interpersonal and communication skills, demonstrating a passion for service excellence. With a commitment to luxury and genuine hospitality, this opportunity offers a chance to thrive in a supportive environment that values employee growth and well-being. Join a team that believes in making every guest feel special and appreciated.

Benefits

Complimentary Room Stays

Employee Meals

Dry Cleaning for Uniforms

Discounted Medical, Dental, and Vision Coverage

Parking Access

City Fitness Membership

Paid Time Off

401k with Company Matching

100% Company-Paid Parental Leave

Growth Opportunities

Qualifications

• At least one year of experience in a luxury hotel environment.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Welcome guests and provide an exceptional experience at check-in and check-out.
• Respond to guest requests and align with service standards.

Skills

Interpersonal Skills

Communication Skills

Guest Centricity

Education

High School Diploma

Experience in Luxury Hotel

Job description

Join to apply for the Front Desk Receptionist role at Four Seasons Hotels and Resorts

1 day ago Be among the first 25 applicants

Join to apply for the Front Desk Receptionist role at Four Seasons Hotels and Resorts

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About The Role

The Four Seasons Hotel Philadelphia is seeking a Front Desk Receptionist to join our Front Office team. The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting to the Front Desk Manager.

What You Bring

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications Include

• At least one year of experience working within a luxury hotel or similar environment
• Excellent interpersonal skills and communication skills
• Guest centricity and understanding the importance of guest’s preferences
• Work authorization in the United States
  
  

What We Offer

COMPLIMENTARY

• Room night stays at Four Seasons worldwide
• Employee meals prepared by our culinary team
• Dry cleaning and alteration of employee uniforms
  
  

DISCOUNTED

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership
  
  

Additional

• PTO and Nine (9) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth Opportunities with Four Seasons
  
  

Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our Receptionists to be flexible in working mornings, evenings, weekends and holidays.

Want to know more about working for Four Seasons? Visit us at:

You Tube: http://bit.ly/WeAreFS

Facebook: http://bit.ly/WeAreFS_FB

LinkedIn: http://bit.ly/WeAreFS_LI

Twitter: http://bit.ly/WeAreFS_TW

Instagram: http://bit.ly/WeAreFS_IG

See what our employees are saying at: #FSEmployee

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x

Sign in to set job alerts for “Front Desk Receptionist” roles.

Philadelphia, PA $45,000.00-$50,000.00 3 months ago

Front Desk Attendant - All Shifts Available

Administrative Assistant-WES Philly Home

Philadelphia, PA $20.00-$24.00 2 weeks ago

Administrative Assistant, Corporate Communications

Philadelphia, PA $40,000.00-$40,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.