Front Desk Receptionist

Arcadia Counseling; Lindon (UT); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health insurance

Dental insurance

Vision insurance

Dependent health insurance coverage

Gym membership

Flexible schedule

Opportunities for advancement

Job summary

Arcadia Counseling in Lindon, UT is seeking a full-time receptionist to join our front desk team. You will greet clients, answer calls, respond to emails and texts, and provide essential administrative support to our therapists and clients.

Daily tasks include managing calendars, onboarding new clients, verifying insurance benefits, updating client records, and ensuring HIPAA privacy and a welcoming, organized reception area. A friendly, proactive attitude is essential.

Qualifications

• Customer service and front-desk experience required.
• Strong communication and organizational skills.
• Ability to handle HIPAA and privacy guidelines.
• Proficiency with computers and office software.
• Experience with insurance benefits verification is a plus.

Responsibilities

• Welcome clients at front desk with professional demeanor.
• Communicate with therapists and clients via calls, texts, emails.
• Manage calendars, schedule clients, onboard new customers, verify insurance.
• Provide basic information in person and by phone/text.
• Update and maintain client information in company platform.
• Follow HIPAA privacy procedures.
• Maintain organized reception area.

Skills

Customer service

Receptionist experience

Administrative experience

Healthcare experience

Office software

Computer literacy

Education

High school diploma

Tools

SimplePractice

Insurance billing software

Job description

Arcadia Counseling in Lindon is seeking a full-time receptionist. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our therapists and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing.

To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. You must be able to manage emergencies promptly and effectively while also streamlining office operations. Multitasking and stress management skills are essential for success in this position. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards.

Responsibilities

• Welcome clients and provide a warm, professional front-desk experience
• Communicate promptly with therapists and clients through phone calls, texts, and emails
• Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits
• Provide basic and accurate information in-person and via phone/text
• Update and maintain accurate client information in our company platform
• Follow established procedures for privacy, confidentiality, and HIPAA compliance
• Maintain an organized and professional reception area

Skills

• Previous customer service, receptionist, administrative, healthcare, or office experience
• Proficiency with computers, websites, technology
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills, with an eye for detail
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Bonus Skills

• Experience in the Mental Health Industry
• Experience with SimplePractice
• Experience with Insurance Billing

Benefits

• 401(k) matching
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Dependent health insurance coverage
• Gym membership
• Flexible schedule
• Opportunities for advancement