Front Desk Receptionist

Floyd's 99 Barbershop; Hermosa Beach (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits for full-time staff

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Hermosa Beach, CA is hiring a full-time Front Desk Receptionist to provide friendly, professional service, manage check-ins, answer phones, and connect clients with our grooming services.

The role requires a confident communicator with strong organizational skills to handle a fast-paced environment, coordinate appointments, upsell add-ons, and uphold a welcoming shop culture.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty environments.
• Experience working in a fast-paced setting.
• Strong communication skills, both on the phone and in person.
• Ability to collaborate with a team and help others.
• Excellent organizational skills with attention to detail and time management.
• Ability to maintain confidentiality and handle a flexible schedule including evenings and weekends.

Responsibilities

• Answer phone calls, respond to inquiries, and inform customers about services.
• Schedule appointments and provide cost estimates as requested.
• Upsell products or treatments when appropriate.
• Assist with front-desk tasks and lightweight cleaning to maintain a tidy shop.
• Greet clients warmly and connect them with stylists and services.
• Support staff communications and relay messages as needed.

Skills

Customer service

Communication skills

Phone & in-person communication

Team collaboration

Time management

Confidentiality

Job description

Floyd's 99 Barbershop in Hermosa, CA needs your help! We're on a mission to deliver the best cosmetology services and treatments possible, and we need a friendly, attentive person to become our full-time Front Desk Receptionist. If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more!

THE BASICS

Pay: Our Front Desk Receptionist earns $17.50/hour.

Schedule: Flexibility is required, as peak hours are often during evenings, nights, and weekends.

Benefits:

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

A LITTLE ABOUT US

Welcome to Floyd's 99 Barbershop in Hermosa Beach, where the cuts are sharp, the vibes are electric, and the beach is just a stone's throw away! Located at 828 Pacific Coast Hwy, our shop is surrounded by the best Hermosa has to offer-grab a post-shift bite at The Spot, stroll down to the pier, or soak up the sun on the beach. We're all about a high-energy, music-filled atmosphere where creativity thrives, and individuality is celebrated. If you're looking for a place where your skills shine, the team feels like family, and the location is unbeatable-this is it!

QUALIFICATIONS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

ARE YOU THE FRONT DESK RECEPTIONIST WE'RE LOOKING FOR?

You're at the center of our barbershop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell products or treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day!

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. If you can see yourself excelling in this customer service role?