Guest Experience Coordinator — Barbershop Front Desk

Floyd's 99 Barbershop; Hermosa Beach (CA); Vor Ort; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Employee assistance program

Growth opportunities

Health benefits for full-time staff

Fun and relaxed environment

Nationwide locations

Zusammenfassung

Floyd's 99 Barbershop in Hermosa Beach, CA is hiring a full-time Front Desk Receptionist to provide friendly, professional service, manage check-ins, answer phones, and connect clients with our grooming services.

The role requires a confident communicator with strong organizational skills to handle a fast-paced environment, coordinate appointments, upsell add-ons, and uphold a welcoming shop culture.

Qualifikationen

• 2+ years of customer service experience in retail, hospitality, or beauty environments.
• Experience working in a fast-paced setting.
• Strong communication skills, both on the phone and in person.
• Ability to collaborate with a team and help others.
• Excellent organizational skills with attention to detail and time management.
• Ability to maintain confidentiality and handle a flexible schedule including evenings and weekends.

Aufgaben

• Answer phone calls, respond to inquiries, and inform customers about services.
• Schedule appointments and provide cost estimates as requested.
• Upsell products or treatments when appropriate.
• Assist with front-desk tasks and lightweight cleaning to maintain a tidy shop.
• Greet clients warmly and connect them with stylists and services.
• Support staff communications and relay messages as needed.

Kenntnisse

Customer service

Communication skills

Phone & in-person communication

Team collaboration

Time management

Confidentiality

Jobbeschreibung

Floyd's 99 Barbershop in Hermosa Beach, CA is hiring a full-time Front Desk Receptionist to provide friendly, professional service, manage check-ins, answer phones, and connect clients with our grooming services.

The role requires a confident communicator with strong organizational skills to handle a fast-paced environment, coordinate appointments, upsell add-ons, and uphold a welcoming shop culture.