Front Desk Receptionist

GSOS Overseas Placement OPC Private Limited; Hayward (CA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (Employee PPO)

401k and profit sharing

Paid vacation, holidays, and sick time

Employee discount programs

Internal mobility

Job summary

Golden State Orthopedics & Spine in Hayward, CA is seeking a Full Time Front Desk Receptionist to join our team. You will be the first point of contact for patients, handling data collection, scheduling, and insurance procedures.

This role emphasizes strong organization, bilingual Spanish preferred, and a professional, compassionate approach to patient care in a busy orthopedic clinic.

Qualifications

• High School Diploma or equivalent.
• 1 year experience at a medical practice preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Register patients, collect data, and manage insurance and payments.
• Scan IDs and insurance cards, obtain signatures on documents.
• Schedule appointments with the correct physician.
• Arrange authorizations, interpreters, or transportation for appointments.
• Respond to front desk alert notes.
• Complete daily paperwork and update privacy notices.
• Scan daily documents such as policies and authorizations.
• Sort inbound faxes and route to the correct person/department.
• Oversee waiting room and inform patients if the provider is running behind.
• Perform additional duties as assigned.

Skills

Bilingual Spanish

Education

High School Diploma or equivalent

Job description

About Golden State Orthopedics & Spine

We're proud to be a leader in the orthopedic healthcare industry and one of the largest orthopedic practices in the Western United States. When you join our team, you become part of a dedicated group of professionals who have the resources, training, and expertise to deliver the most advanced orthopedic care to our patients.

About the Role

• We are looking for a Full Time Front Desk Receptionist to join our team

What You'll Do

• Accurately registering patients by collecting required data, registering insurance, collecting co-pays, co-insurance, surgery deposits, payment on accounts
• Scanning IDs and insurance cards, printing and obtaining signatures on all required documents
• Scheduling appointments accurately with correct physician
• Responsible for obtaining any authorizations, interpreters or transportation for appointments that require them
• Responding to alert notes that apply to front desk
• Completing daily paperwork such as data details, financial policies & privacy notices should be entered on a daily basis and expire alert notes if the task has been completed
• Scanning documents daily such as data details, financial policies, privacies, authorizations, referrals and miscellaneous documents
• Sorting incoming faxes from the fax machine, delegate to the correct person or department
• Overseeing the waiting room to assure all patients are attended to within a reasonable amount of time
• Informing all patients if MD/PA/NP is running behind
• Additional duties as assigned

What We're Looking For:

Education:

• High School Diploma or equivalent

Experience:

• 1 year experience at a medical practice preferred
• Bilingual in Spanish preferred

What We Offer

• Collaborative and friendly work environment
• Full coverage for Employee PPO Medical insurance
• 401k and Profit-Sharing Program
• Paid Vacation, Floating Holidays, Regular Holidays, Sick Time
• Employee Discount Programs
• Internal Mobility