Front Desk Receptionist

Familia Dental & Vivid Smiles; Green Bay (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dedicated team as a Front Desk Receptionist at a leading dental practice in Green Bay. This full-time role involves checking in patients, managing appointments, and ensuring excellent customer service. The ideal candidate will thrive in a fast-paced environment and contribute to a caring atmosphere while maintaining patient records and insurance verification.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Life Insurance

Disability Insurance

On-demand Pay

Qualifications

• Excellent customer service and verbal communication skills.
• Ability to work in a fast-paced, patient-focused environment.
• Previous dental office experience is preferred but not required.

Responsibilities

• Greet and check in patients.
• Answer the phone and schedule appointments.
• Verify patient's insurance.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Tools

Dental Management Software

Job description

Join to apply for the Front Desk Receptionist role at Familia Dental & Vivid Smiles

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Description

Our Green Bay East office is looking for a dedicated, outgoing candidate to join their team as a full-time Front Desk Receptionist!

About The Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities

• Greet and check in patients
• Answer the phone and schedule appointments
• Maintain patient accounts and records
• Understand insurance plan rules and protocols and follow them
• Be sensitive to patient emotions and have patience
• Listen to patients and healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record-keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or safety concerns
• Participate in morning huddles, chart reviews, and office meetings
• Follow company policies and procedures
• Understand and follow HIPAA regulations, OSHA laws, and maintain confidentiality
• Other tasks as assigned

Requirements

Qualifications/Skill Sets

• Excellent customer service and verbal communication skills
• Ability to read, write, speak, and understand information effectively
• Apply common sense understanding to carry out instructions
• Basic computer knowledge
• Experience with dental management software is preferred
• Ability to work in a fast-paced, patient-focused environment
• Organizational skills and attention to detail
• Interpersonal and listening skills
• Previous dental office experience is preferred but not required
• Training provided

Benefits Offered

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On-demand Pay: Receive a portion of your paycheck before payday!

Availability / Schedule

Working hours are between M-F, 7:30 AM - 7:00 PM, and Sat, 8:30 AM - 4:00 PM. The position requires 4+ days a week, 30-40 hours, including Saturdays, with full shifts (8-10 hours).

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitals and Health Care