Front Desk Receptionist

Chateau Cupertino; Cupertino (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Chateau Cupertino Retirement Residence is seeking a professional, dependable, full-time Receptionist to be the first contact for residents, families, guests and staff while supporting daily front office operations.

This on-site role requires strong organizational and communication skills, a high school diploma, and 2+ years of receptionist or customer service experience. You will greet visitors, manage calls, coordinate transportation, and assist the Activities Department as needed.

Qualifications

• High school diploma or equivalent.
• 2+ years receptionist/customer service experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Open and close the office daily according to procedures.
• Answer calls, transfer, and take accurate messages.
• Greet residents, visitors and vendors professionally and direct them as needed.
• Schedule resident transportation and monitor timing for timely departures/arrivals.
• Perform general administrative and front office support duties.
• Use Word, Excel, and Publisher to support daily tasks.
• Assist residents with information about the community.

Skills

Patience

Organization

Reliability

Punctuality

Independence

Learning agility

Problem-solving

Interpersonal skills

Receptive to feedback

Follow instructions

Education

High school diploma

Tools

Microsoft Word

Excel

Publisher

Job description

Position Overview:

Chateau Cupertino Retirement Residence is an independent living community for seniors known for its welcoming, close-knit environment and high standard of resident services. Our community offers thoughtfully prepared meals, weekly housekeeping, valet support, personal laundry service, and a robust activities program. We are seeking a professional, dependable, and service-oriented full-time Receptionist to serve as the first point of contact for residents, families, guests, and staff while supporting daily front office operations.

Key Responsibilities:

• Open and close the office each day in accordance with established procedures
• Answer incoming calls, transfer calls appropriately, and take accurate messages
• Greet residents, visitors, and vendors courteously and professionally and direct them as needed
• Schedule resident transportation and monitor timing to help ensure timely departures and arrivals
• Perform general administrative and front office support duties
• Use Microsoft Word, Excel, and Publisher to support daily administrative tasks
• Assist residents by providing accurate information about the community and responding to general questions
• Maintain a clean, organized, and welcoming reception area and common spaces
• Deliver packages to residents as needed
• Organize, stock, and monitor general store supplies
• Communicate important issues or concerns promptly to the supervisor or manager
• Provide support to the Activities Department as needed

Preferred Qualifications and Skills:

• Demonstrates patience, professionalism, and respect when working with seniors
• Highly organized, dependable, and responsible
• Consistently punctual and reliable
• Able to work independently, remain flexible, and manage multiple priorities
• Quick learner with a willingness to develop new skills
• Strong problem-solving skills and attention to detail
• Positive attitude with strong interpersonal and teamwork skills
• Receptive to direction and feedback
• Able to follow instructions and complete tasks with minimal supervision

Education and Experience:

• High school diploma or equivalent required
• A minimum of 2 years of relevant experience is preferred

Schedule:

• Full-time schedule, 40 hours per week, including weekend availability
• Specific schedule to be determined

Job Type:

Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Required Experience:

• Receptionist experience: 2 years required
• Customer service experience: 2 years required

Work Location Requirement:

• Must be able to work on-site in Cupertino, CA 95014

Work Setting:

In person

Set Schedule:

Friday/Saturday: OFF

Sunday to Thursday: 9am to 6pm