Front Desk Receptionist/ Concierge

Kensington Senior Living, Llc; Redwood City (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Kensington Senior Living, LLC in Redwood City, CA is seeking a Front Desk Receptionist/Concierge to greet visitors, answer calls, and support the Business Office Team. This full-time role offers evening and night shifts with available part-time and overnight options.

You will handle mail, packages, transportation requests, and maintain records while upholding safety procedures and resident privacy. Strong communication, reliability, and computer skills are essential to deliver friendly,

Qualifications

• Excellent verbal communication and ability to work in a team.
• Strong time management and organizational skills.
• Proficient with Word, Excel, Outlook, and PowerPoint.
• Ability to work flexible hours including weekends and evenings.
• High school diploma required; college education preferred.

Responsibilities

• Greets visitors and manages day-to-day communications.
• Answers and directs incoming calls and distributes messages.
• Manages mail and packages; assists with shipping and copying.
• Coordinates transportation requests and follows up.
• Knows emergency procedures and acts as contact for emergencies.
• Maintains contact information and organizes logs for residents and staff.
• Assists Business Office Manager with administrative tasks.
• Attends training and development activities.
• Reports elder abuse or neglect per policy.

Skills

Verbal communication

Teamwork

Time management

Computer skills

Word

Excel

Outlook

PowerPoint

Property Management Systems

Telephone system operation

Alarm system knowledge

Education

High school diploma

College education

Tools

Property Management Systems

Phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist/ Concierge

Full-time Regular Redwood City, CA, US

2 days ago Requisition ID: 1470

Salary Range: $21.25 To $23.25 Hourly

Why Kensington Place? Because Our Promise is to love and care for your family as we do our own…and this extends to our team members too!

Become part of a community that’s driven by its unique core values:a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Salary:$21.25-$23.25/hr, based on experience

Availability: Full-Time, Part-Time, Overnight

Schedule: Sunday-Thursday 11pm-7am, Sunday-Thursday 7am-3pm, On-call bases

Duties and Responsibilities:

The Concierge is responsible for greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions.

• Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
• Manages incoming and outbound mail. Accepts and logs packages, notifies recipients of package receipt, assists residents and team members with outbound packages/ express mail, assists with mail/ shipping tracking if needed, and assists residents with copies and fax transmissions.
• Accepts and communicates transportation requests and follow up to ensure that they are fulfilled.
• Gains thorough knowledge of emergency procedures and alarm systems and acts as the point of contact throughout emergency situations until relieved of this duty.
• Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.
• Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner. Maintains resident “out of town” list.
• Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.
• Assists the Business Office Manager with administrative tasks as assigned. Tasks could include, but is not limited, to assisting applicants with completion of job applications, coding of invoices, filing, entering information into the Property Management Systems and payroll systems, and monitoring operations of key office equipment.
• Attends training courses and participates in other professional development activities as required.
• Report any suspicion or evidence of elder abuse, mistreatment or neglect as outlined in Personnel Policies.

Knowledge and Skill:

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team based environment.
• Strong time management and organizational skills.
• Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management Systems.
• Ability to efficiently operate all functions of the property telephone system
• Thorough understanding of various alarm systems used in the community.

Qualifications:

• Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
• Clear, pleasant telephone voice.
• Must be able to read and write English, and follow verbal and written instructions.
• Ability to work flexible hours including weekends and evenings.
• High school diploma required. College education strongly preferred.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.
• Be in good health, and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician prior to employment.
• Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician prior to employment.
• Must be criminally cleared by DOJ and FBI via the Live-Scan process prior to initial presence in the facility.