Front Desk Receptionist

Ever Cars Co.; Costa Mesa, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Flexible / unlimited PTO

401(k) plan

Job summary

Ever Cars Co. is seeking a Front Desk Receptionist to welcome guests, coordinate with EV Consultants, and manage the daily schedule for test drives and deliveries at our Costa Mesa showroom.

You will handle front desk operations, answer inquiries, and support sales and operations with administrative tasks, using Google Workspace, CRM tools, and Slack. Prior customer-facing experience is preferred.

Qualifications

• 2+ years of experience in a front desk, receptionist, retail, or customer-facing role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to multitask in a fast-paced environment.
• Reliable, detail-oriented, and punctual.

Responsibilities

• Greet and check in scheduled guests upon arrival for their appointment slots.
• Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups.
• Ensure every guest receives a welcoming, professional, and efficient first impression.
• Manage and maintain the daily schedule for test drives and vehicle deliveries.
• Monitor showroom traffic and proactively communicate with the sales team to minimize wait times.
• Confirm appointments and communicate any delays or changes in real time.
• Facilitate final vehicle key hand-offs during delivery appointments.
• Collect guest feedback on their delivery experience.
• Educate customers on post-sale support via [e-mail], including 90-day warranty processes.
• Set clear expectations for follow-up communications and review requests.
• Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Ensure the "Coffee Zone" is stocked, clean, and welcoming for guests.
• Answer and route incoming calls, emails, and inquiries.
• Accurately track customer visits, appointments, and handoffs in internal systems.
• Support sales and operations teams with administrative tasks (data entry, paperwork, filing)

Skills

Customer-focused

Strong communication

Organized

Multitasking

Google Workspace

CRM tools

Slack

Tools

Google Workspace

CRM tools

Slack

Job description

Role: Front Desk Receptionist
Location: On-site (Costa Mesa, CA)
Employment Type: Full-Time
Compensation: $17 - $23/ hour

About Ever

Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.

Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.

What You’ll Do

• Greet and check in scheduled guests upon arrival for their appointment slots
• Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups
• Ensure every guest receives a welcoming, professional, and efficient first impression
• Manage and maintain the daily schedule for test drives and vehicle deliveries
• Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
• Confirm appointments and communicate any delays or changes in real time
• Facilitate final vehicle key hand-offs during delivery appointments
• Collect guest feedback on their delivery experience
• Educate customers on post-sale support via [e-mail], including 90-day warranty processes
• Set clear expectations for follow-up communications and review requests
• Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms
• Maintain a clean, organized, and professional front desk and lobby environment
• Ensure the "Coffee Zone" is stocked, clean, and welcoming for guests
• Answer and route incoming calls, emails, and inquiries
• Accurately track customer visits, appointments, and handoffs in internal systems
• Support sales and operations teams with administrative tasks (data entry, paperwork, filing)

Qualifications & Fit

• 2+ years of experience in a front desk, receptionist, retail, or customer-facing role
• Strong communication and interpersonal skills with a customer-first mindset
• Highly organized with the ability to multitask in a fast-paced environment
• Reliable, detail-oriented, and punctual
• Ability to operate with ownership and minimal supervision

Technical Skills

• Familiarity with Google Workspace (Docs, Sheets, Calendar)
• Experience using CRM or scheduling tools is a plus
• Comfortable using Slack or similar communication tools

Preferred Qualifications

• Experience in automotive, dealership, retail, or hospitality environments
• Bilingual (English + Spanish or other languages) is a plus
• Competitive hourly pay
• Health, dental, and vision insurance
• Flexible / Unlimited PTO
• 401(k) plan

Why Ever and This Role?

• Be the face of the customer experience at a fast-growing EV retail company
• Play a critical role in customer satisfaction and delivery experience
• Work at the intersection of operations, hospitality, and EV retail
• Join a high-growth, high-ownership team building the future of automotive retail