Front Desk Receptionist

Ever; San Francisco (CA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible / Unlimited PTO

401(k) plan

Job summary

Ever is seeking a Front Desk Receptionist in San Francisco to provide welcoming first impressions and manage guest experiences. This role involves greeting guests, coordinating test drives, and maintaining organized schedules. Candidates should have over 2 years of relevant experience and excel in communication, multitasking, and customer service. The position offers a full-time contract with competitive hourly pay, health benefits, and flexible PTO.

Qualifications

• 2+ years of experience in a front desk, receptionist, retail, or customer-facing role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to multitask in a fast-paced environment.

Responsibilities

• Greet and check in scheduled guests upon arrival.
• Coordinate with assigned EV Consultants for seamless handoff.
• Manage and maintain the daily schedule for test drives and deliveries.

Skills

Communication skills

Customer-facing experience

Organizational skills

Multitasking capability

Tools

Google Workspace

CRM or scheduling tools

Slack

Job description

Overview

Role: Front Desk Receptionist
Location: On-site (San Francisco)
Employment Type: Full-Time
Compensation: $22 - $27/ hour

Responsibilities

• Greet and check in scheduled guests upon arrival for their appointment slots
• Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups
• Ensure every guest receives a welcoming, professional, and efficient first impression
• Manage and maintain the daily schedule for test drives and vehicle deliveries
• Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
• Confirm appointments and communicate any delays or changes in real time
• Facilitate final vehicle key hand-offs during delivery appointments
• Collect guest feedback on their delivery experience
• Educate customers on post-sale support via [e-mail], including 90-day warranty processes
• Set clear expectations for follow-up communications and review requests
• Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms
• Maintain a clean, organized, and professional front desk and lobby environment
• Ensure the “Coffee Zone” is stocked, clean, and welcoming for guests
• Answer and route incoming calls, emails, and inquiries
• Accurately track customer visits, appointments, and handoffs in internal systems
• Support sales and operations teams with administrative tasks (data entry, paperwork, filing)

Qualifications & Fit

• 2+ years of experience in a front desk, receptionist, retail, or customer-facing role
• Strong communication and interpersonal skills with a customer-first mindset
• Highly organized with the ability to multitask in a fast-paced environment
• Reliable, detail-oriented, and punctual
• Ability to operate with ownership and minimal supervision

Technical Skills

• Familiarity with Google Workspace (Docs, Sheets, Calendar)
• Experience using CRM or scheduling tools is a plus
• Comfortable using Slack or similar communication tools

Preferred Qualifications

• Experience in automotive, dealership, retail, or hospitality environments
• Bilingual (English + Spanish or other languages) is a plus
• Competitive hourly pay
• Health, dental, and vision insurance
• Flexible / Unlimited PTO
• 401(k) plan