Front Desk Receptionist

Ever; Costa Mesa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible / Unlimited PTO

401(k) plan

Competitive hourly pay

Job summary

Ever, based in San Francisco and expanding nationwide, seeks a Customer Experience Specialist for its Costa Mesa showroom. You will greet guests, manage check-ins, coordinate with EV Consultants, and ensure a welcoming first impression during deliveries and test drives.

This full-time on-site role requires 2+ years in front desk or retail, strong communication, organization, and comfort with Google Workspace. We offer competitive pay, health benefits, PTO, 401(k), and a fast-paced EV retail team.

Qualifications

• 2+ years in a front desk, receptionist, retail, or customer-facing role.
• Strong communication and customer-first mindset.
• Highly organized with multitasking in a fast-paced environment.
• Reliable, detail-oriented, and punctual.
• Ability to operate with ownership and minimal supervision.

Responsibilities

• Greet guests and check in scheduled appointments upon arrival.
• Coordinate with EV Consultants for seamless handoffs for sales consultations and delivery pickups.
• Ensure a welcoming, professional, and efficient first impression.
• Manage daily schedule for test drives and vehicle deliveries.
• Monitor showroom traffic and minimize guest wait times by communicating with the sales team.
• Confirm appointments and communicate delays or changes in real time.
• Assist with final vehicle key hand-offs during delivery appointments.
• Educate customers on post-sale support and warranty processes.

Skills

Customer-facing

Highly organized

Multi-tasking

Punctual

Ownership mindset

Tools

Google Workspace

CRM tools

Slack

Job description

About Ever

Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.

Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.

Customer Experience Specialist

About the Job

Role

Front Desk Receptionist

Location

On-site (Costa Mesa, CA)

Employment Type

Full-Time

Compensation

$17 - $23/ hour

What You'll Do

• Greet and check in scheduled guests upon arrival for their appointment slots
• Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups
• Ensure every guest receives a welcoming, professional, and efficient first impression
• Manage and maintain the daily schedule for test drives and vehicle deliveries
• Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
• Confirm appointments and communicate any delays or changes in real time
• Facilitate final vehicle key hand-offs during delivery appointments
• Collect guest feedback on their delivery experience
• Educate customers on post-sale support via [e-mail], including 90-day warranty processes
• Set clear expectations for follow-up communications and review requests
• Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms
• Maintain a clean, organized, and professional front desk and lobby environment
• Ensure the "Coffee Zone" is stocked, clean, and welcoming for guests
• Answer and route incoming calls, emails, and inquiries
• Accurately track customer visits, appointments, and handoffs in internal systems
• Support sales and operations teams with administrative tasks (data entry, paperwork, filing)

Qualifications & Fit

• 2+ years of experience in a front desk, receptionist, retail, or customer-facing role
• Strong communication and interpersonal skills with a customer-first mindset
• Highly organized with the ability to multitask in a fast-paced environment
• Reliable, detail-oriented, and punctual
• Ability to operate with ownership and minimal supervision

Technical Skills

• Familiarity with Google Workspace (Docs, Sheets, Calendar)
• Experience using CRM or scheduling tools is a plus
• Comfortable using Slack or similar communication tools

Preferred Qualifications

• Experience in automotive, dealership, retail, or hospitality environments
• Bilingual (English + Spanish or other languages) is a plus

Benefits

• Competitive hourly pay
• Health, dental, and vision insurance
• Flexible / Unlimited PTO
• 401(k) plan

Why Ever and This Role?

• Be the face of the customer experience at a fast-growing EV retail company
• Play a critical role in customer satisfaction and delivery experience
• Work at the intersection of operations, hospitality, and EV retail
• Join a high-growth, high-ownership team building the future of automotive retail