Front Desk Receptionist

Msconsultants; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability

401(k) plan

Hybrid work option

Remote work possible

Job summary

ms consultants, inc. in Columbus, Ohio, is seeking a Front Desk Receptionist to greet callers, visitors, and staff, and to perform general clerical duties. The role focuses on delivering friendly customer service and maintaining office operations in a professional environment.

The ideal candidate will have a High School Diploma, about three years of office experience, and be comfortable handling multi-line phones, coordinating schedules, and supporting vendors and staff with daily tasks.

Qualifications

• High School Diploma is required.
• Three years of work experience in a professional office environment with inbound call handling.
• Must be available to work 8:00am–5:00pm, 5 days/week.

Responsibilities

• Answer and direct incoming calls to the appropriate party.
• Greet visitors and direct them to the correct staff.
• Open/close lobby and front desk operations.
• Maintain conference room schedules via Microsoft Outlook.
• Process and distribute all incoming/outgoing mail and shipments.
• Perform general administrative duties as directed.
• Maintain all mailroom supplies.
• Log daily visitors and employees.
• Update switchboard and security access as needed.
• Assist with phone/software troubleshooting.
• Support special projects and other duties for the office team.

Skills

Interpersonal skills

Verbal communication

Multitasking

Customer service

Confidentiality

Switchboard operation

Microsoft Office

Learning new software

Education

High School Diploma

Tools

Microsoft Word

Outlook

OneNote

Excel

Deltek

Job description

Receptionist

ms consultants, inc.
Columbus, Ohio

ms consultants is seeking a Front Desk Receptionist position at our Columbus, Ohio office. The successful individual will greet and assist callers, visitors, vendors, and staff day-to-day. The individual will also perform routine office support work as needed and directed, based on the needs of the business.

We are looking for an organized, self-driven individual with strong interpersonal and communication skills. The Receptionist will perform general clerical duties in accordance with established procedures.

Specific responsibilities

• Answering and distributing incoming calls and directing calls of specific and general nature to the appropriate party.
• Greeting and directing visitors, clients, and applicants to the appropriate party.
• Opening and closing lobby, front desk and phones for business.
• Maintaining all conference room schedules for meetings via Microsoft Outlook.
• Processing and distributing all incoming and outgoing mail and shipments.
• Performing general administrative duties.
• Maintaining all supplies associated with the mailroom.
• Maintaining daily logs for visitors, and employees.
• Maintaining distribution lists for incoming material.
• Maintaining and updating switchboard and software as necessary.
• Maintaining access for Key Fobts/swipe cards for security system.
• Serving as a liaison for troubleshooting phones and software when necessary.
• Performing special projects and other related business duties as requested and delegated, in support of the office and administrative staff.

Knowledge and Skills

• Excellent written and verbal communication and interpersonal skills
• Willingness to multitask and prioritize specific situations
• Ability to appropriately handle confidential and sensitive information
• Must be able to maintain composure and provide excellent customer service
• Ability to operate a multiline switchboard software
• Strong Microsoft office skills, including Word, Outlook, and OneNote, Excel preferred.
• Ability to learn new software business product such as Deltek.

Education and Experience

• High School Diploma
• Three years of work experience in a professional office environment with experience directing inbound calls.
• Must be available to work business hours (8:00am-5:00pm) 5 days/week and be reliable.

Why Choose ms consultants?

We are proud to be an award-winning engineering, architecture, planning and environmental consulting firm, annually ranking within ENR’s Top 500 Design Firms. We partner with a variety of public and private clients and take pride in the many relationships we have formed by providing quality design solutions since 1963. We are dedicated to helping these clients achieve their goals through integrated, innovative solutions, and outstanding customer service.

As a member of the ms team, we consider your needs as a professional and as an individual outside of work. We offer a career path which provides opportunities for advancement at any level of your career and costs for licensure, certifications, and further education. To support yourself and your family, we offer a robust benefits package with options for health coverage, in addition to life insurance, disability, long-term care, and more. Our comprehensive 401(k) plan with company matching contributions sets you up for the future, from hire to retire. Wherever you are in your personal and professional journey, ms has you covered.

• We know work-life balance is important and offer paid time off and flexible work schedules for when you need it, in addition to company paid holiday.
• Our focus on work-life balance also includes a hybrid work option, giving you the flexibility to work in the office and at home.
• We’re also able to offer full-time remote work for select position, depending on the role and work requirement.

Our Mission:

By investing in our people, we create comprehensive solutions for communities and clients.

Our Vision:

Our vision is to shape a better tomorrow.

Our Values:

We are accountable. We foster collaboration. We stand for inclusion. We are committed to excellence. We are passionate about our work.

The ms Commitment to Diversity, Equity, & Inclusion

ms is a company that actively promotes anti-racist values and fosters an environment of diversity, equity, and inclusion. This means working together to speak out and take action against all forms of racism, bias, and discrimination, not only in our company but in our community and everyday lives. Read more about ms DEI here.

ms consultants, inc. is an Equal Opportunity/Affirmative Action employer. ms fully supports and maintains compliance with all state, federal, and local regulations. ms does not discriminate against applicants or employees on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, or genetic information.

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