Medical Receptionist

DFW Healthcare MSO LLC; San Tan Valley (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

DFW Healthcare MSO LLC in Arizona is seeking a medical front desk receptionist to warmly welcome patients, manage appointment flow, and support clinical teams in a fast-paced outpatient setting. You will handle high-volume calls on multi-line systems, verify insurance, process payments, and document patient demographics in the EHR, while upholding HIPAA and privacy standards.

A high school diploma and a medical administration certificate plus at least one year of experience are required, with

Qualifications

• High school diploma (or equivalent) and a medical administration certificate.
• Minimum of one year in a medical office or customer service role.
• Experience handling confidential information with discretion.

Responsibilities

• Manage patient scheduling to optimize clinic flow and reduce wait times.
• Answer high volumes of calls using professional phone etiquette on multi-line systems.
• Verify insurance coverage and process payments to support billing basics.
• Enter patient demographics and clinical notes in the EHR with accuracy.
• Maintain HIPAA compliance and patient confidentiality.
• Provide customer service to resolve inquiries with patience and care.
• Perform data entry to keep patient files up to date.

Skills

HIPAA compliance

EHR navigation

Phone etiquette

Patient scheduling

Data entry

Insurance verification

Billing basics

Medical terminology

Customer service

Multi-line phones

Education

High school diploma or equivalent

Medical administration certificate

Tools

Electronic Health Records (EHR)

Job description

• Employee Type FT Non-Exempt
• Manage Others No

About This Job

You welcome every patient with a warm and professional attitude, setting the tone for their entire healthcare experience.

You serve as the first point of contact for our practice, guiding patients through their visits with empathy and efficiency.

Your work ensures that our front office runs smoothly, giving clinical teams the support they need to deliver exceptional patient care.

Job Duties and Responsibilities

• Manages patient scheduling to optimize clinic flow and reduce wait times.
• Answers high volumes of calls using professional phone etiquette via multi-line phone systems.
• Verifies patient insurance coverage and processes payments to support billing and coding basics.
• Enters patient demographics and clinical notes accurately through Electronic Health Records (EHR).
• Maintains patient confidentiality and adheres strictly to HIPAA compliance standards.
• Provides customer service that resolves patient inquiries and addresses concerns with patience and care.
• Performs data entry tasks to maintain up-to-date and reliable patient files.
• Communicates basic medical terminology clearly to patients and staff.

Required Qualifications

Education

• High school diploma or equivalent.
• Certificate in medical administration or a related field.

Experience

• Minimum of one year of experience in a medical office or customer service setting.
• Proven track record of handling confidential information with discretion.

Knowledge/Skills

• Strong understanding of HIPAA compliance and medical privacy laws.
• Proficient in navigating Electronic Health Records (EHR) systems.
• Exceptional communication skills for daily customer service and phone etiquette.
• Detail-oriented approach to data entry and patient scheduling.
• Familiarity with insurance verification and billing and coding basics.

Preferred Qualifications

• Experience working with multi-line phone systems in a fast-paced clinic.
• Working knowledge of common medical terminology.

Physical Requirements/Work Conditions

• Ability to sit at a desk and use a computer for extended periods.
• Capacity to operate multi-line phones and office equipment daily.
• Comfort working in a busy healthcare environment with regular patient interaction.

Role Overview

This role serves as the primary point of contact for the medical practice, welcoming patients with a warm and professional demeanor to ensure a seamless healthcare experience. You will provide essential administrative and front-office support, managing patient flow, handling high-volume communications, and maintaining accurate records to empower clinical teams to deliver exceptional patient care in a fast-paced environment.

Key Responsibilities & Qualifications

Core responsibilities include managing patient scheduling, operating multi-line phone systems, verifying insurance, processing payments, and maintaining strict HIPAA compliance using Electronic Health Records (EHR) systems. Candidates should have a high school diploma (or equivalent), a medical administration certificate, and at least one year of experience in a medical office or customer service role. Strong communication skills, meticulous attention to detail, and a thorough understanding of medical terminology and data entry are essential for success in this position.