Front Desk Receptionist

CloseKnit; Rockville (MD); On-site; USD 35,000 - 42,000; Full time

Job summary

CloseKnit is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors in our Rockville, MD location. The role emphasizes excellent customer service, strong communication, and the ability to multitask in a fast-paced healthcare setting.

Responsibilities include greeting patients, handling check-in/check-out, coordinating appointments with clinical staff, and supporting billing/insurance verification while maintaining HIPAA compliance and patient confidentiality.

Qualifications

• High school diploma or equivalent; healthcare administration coursework is a plus.
• Experience in receptionist or administrative role, preferably in healthcare.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient with office equipment and experience with EHR systems preferred.
• Bilingual English/Spanish.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Greet patients and visitors warmly to create a professional first impression.
• Assist patients with check-in and check-out processes and collect accurate information.
• Manage appointment scheduling, rescheduling, and confirmations with clinical staff to optimize patient flow.
• Answer incoming calls promptly and professionally, directing inquiries to appropriate staff.
• Handle data entry, patient records, and general correspondence; support billing/insurance verification as needed.
• Maintain a clean, organized front desk and waiting area; manage office supplies with the office manager.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Collaborate with team members to resolve scheduling conflicts and improve patient experiences.

Skills

Communication skills

Interpersonal skills

Bilingual English/Spanish

Multitasking

Customer service

Education

High school diploma or equivalent

Healthcare administration coursework (a plus)

Tools

EHR systems

Office equipment (phones, printers)

Job description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Position Schedule

The schedule for this position is Monday - Friday 8:30 AM - 5:00 PM. A 30-minute lunch break will be permitted each day as well.

Requirements

Required Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Bilingual (English/Spanish).
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications:

• Familiarity with medical terminology and healthcare practices.
• At least 1 year of clinical Front Desk Receptionist experience in Primary Care or Family Medicine.
• Experience with appointment scheduling software and insurance verification processes.

Key Responsibilities

Patient Interaction

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone and Communication Management

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.