Front Desk Receptionist

National Vision, Inc.; Collinsville (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading optical retailer as a part-time Receptionist in Collinsville, IL, where you will provide exceptional customer service, manage appointments, and maintain organized patient records. Enjoy competitive pay, a comprehensive benefits package, and Sundays off in a supportive work environment focused on professional growth.

Benefits

Health and Dental Insurance

401k with Company Match

Paid Personal Time Off

Paid Holidays

Parental Leave

Eyewear Discounts

Qualifications

• 0-2 years of related experience or training preferred.
• Experience as a Receptionist or similar role is preferred.

Responsibilities

• Ensure high-quality customer service while following safety protocols.
• Schedule and confirm appointments, follow-up visits, and classes.
• Maintain a smooth flow of customers through the store.

Skills

Organizational Skills

Education

High School Diploma

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

Type:

Part-time

Job Responsibilities

What would you do? – The Specifics

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans, obtaining necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare patient files for the next day's appointments.
• Check order status and notify customers of arrivals or delays.
• Keep the reception area tidy and well-stocked with necessary materials.
• Receive, sort, and distribute daily mail/deliveries; maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
• 0-2 years of related experience or training preferred.
• Experience handling multiple phone lines is preferred.
• Strong organizational skills are required.

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and provide competitive compensation to all Associates, including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid holidays, parental leave, eyewear discounts, and more. At National Vision, we strive to provide opportunities for professional growth and long-term career fulfillment through training programs, educational courses, and internal promotions.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the U.S. With over 1000 stores, we combine eyewear and eye care into a single, affordable experience.

At National Vision, we believe everyone deserves to see their best to live their best. We help make quality eye care and eyewear more accessible and affordable.

As the face of our stores, Receptionists greet and welcome customers warmly, keep organized patient records, and ensure smooth scheduling. They are essential to our operations, providing prompt, courteous service both on the phone and in person.

How would you like Sundays off? Yes, every Sunday we’re closed!