Dental Patient Coordinator

Apex Dental; Clover (SC); On-site; USD 35,000 - 48,000; Full time

Job summary

Apex Dental is seeking a Dental Patient Coordinator to be the first point of contact for patients, guiding them from appointment scheduling to checkout in a fast-paced, patient-centered practice.

The role combines excellent customer service with clinical support, emphasizing efficient administrative workflows, HIPAA compliance, and accurate EHR management to ensure smooth patient experiences.

Qualifications

• EMR/EHR experience required; OpenDental or similar systems.
• Strong knowledge of HIPAA and health information management.
• Experience with billing, coding (CPT/ICD), and payer inquiries.

Responsibilities

• Greet patients and provide front desk service for a positive first impression.
• Schedule appointments using EHR systems and coordinate with clinical staff.
• Verify insurance coverage and handle health insurance inquiries per HIPAA policies.
• Manage patient intake forms and update electronic health records.
• Assist with medical billing and coding including CPT/ICD processes.
• Maintain organized records and ensure confidentiality per standards.
• Handle patient communications by phone with professionalism.

Skills

Front desk coordination

HIPAA compliance

Medical terminology

Customer service

Phone etiquette

Office management

Tools

OpenDental

EagleSoft

Job description

Job Summary:

We are seeking a dynamic and compassionate Dental Patient Coordinator to join our vibrant dental team! In this pivotal role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check‑out. Your energetic approach and attention to detail will help foster positive patient relationships, streamline administrative workflows, and support the overall efficiency of our dental practice. This position offers an exciting opportunity to combine excellent customer service with clinical support in a fast‑paced, patient‑centered environment.

Responsibilities:

• Greet patients warmly and professionally, providing exceptional front desk service and ensuring a positive first impression.
• Schedule appointments accurately using electronic health record (EHR) systems such as Open Dental, coordinating with clinical staff to optimize daily patient flow.
• Verify insurance coverage, process medical collections, and handle health insurance inquiries with thorough knowledge of HIPAA regulations and health information management policies.
• Manage patient intake forms, review documentation for completeness, and update electronic health records (EHR) efficiently and accurately.
• Assist with medical billing processes including CPT coding, ICD-9/10 coding, Medicare claims, and medical documentation review to ensure proper reimbursement.
• Maintain organized medical records and ensure compliance with clinical confidentiality policies and health information management standards.
• Handle phone communication with patients regarding appointments, billing questions, or follow‑up care while demonstrating excellent phone etiquette and customer service skills.

Skills:

• Extensive experience with EMR/EHR systems such as OpenDental, EagelSoft; proficiency in electronic health records management is essential.
• Strong knowledge of medical terminology, clinical confidentiality policies, HIPAA compliance, and health insurance procedures including Medicare and Medicaid.
• Skilled in dental coding (CPT, ICD-9/10), medical billing, documentation review, and care plan coordination.
• Bilingual abilities are highly desirable to effectively serve diverse patient populations.
• Proven clinic experience within a dental or medical office environment with excellent clerical skills including filing, typing (10 key), and office management tasks.
• Exceptional customer service skills paired with professional phone etiquette and effective communication abilities.
• Proficient in Microsoft Office Suite for administrative tasks such as scheduling, correspondence, and record keeping.
• Ability to multitask efficiently in a fast‑paced setting while maintaining attention to detail and accuracy in all documentation.

Join us in delivering outstanding patient care through energetic support and meticulous administrative excellence! We are committed to fostering a supportive environment where your skills can shine while making a meaningful difference in our patients’ lives.