Front Desk Receptionist

Nivea Hospitality; Brunswick (OH); On-site; USD 28,000 - 35,000; Part time

Job summary

Join a dedicated team at a leading hotel as a Front Desk Receptionist. You'll ensure guests have a welcoming experience, handle check-ins and check-outs, and manage room assignments. This role requires strong customer service skills and attention to detail, making it essential for guest satisfaction.

Qualifications

• Must be available to work weekends and evenings.

Responsibilities

• Welcome guests, check-in and check-out, manage room assignments.
• Address guest concerns and provide information about local attractions.

Skills

Customer Service

Organizational Abilities

Attention to Detail

Job description

2 days ago Be among the first 25 applicants

Join our Team = Front Desk Receptionist Staff Needed

Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at Brunswick Comfort Suites.

About the Hotel: The Brunswick Comfort Suites is an all-suite property committed to providing exceptional guest experiences. We believe that friendly staff play a crucial role in achieving this goal. Our team is at the heart of our commitment to excellence, ensuring that guests feel at home during their stay. We are conveniently located off Interstate 71 in Medina County.

Essential Job Functions:

1. Check-in and Check-out: Welcome guests, verify reservations, assist with check-in, provide information about amenities, policies, and answer questions. During check-out, settle bills, provide invoices, and ensure smooth departures.
2. Room Assignments: Assign rooms based on guest preferences, availability, and requests. Manage room keys and ensure rooms are prepared.
3. Guest Service: Provide information about local attractions and services to guests.
4. Handling Guest Concerns: Address issues or complaints professionally, finding solutions to ensure satisfaction.
5. Payment and Billing: Handle payments, process credit transactions, and provide accurate bills.
6. Safety and Security: Monitor security cameras and ensure guest and property safety. May be trained in emergency procedures.
7. Phone and Reservations: Answer calls, take reservations, and manage room availability via the booking system.
8. Administrative Tasks: Perform record keeping, manage guest profiles, and track room inventory.
9. Communication: Interact effectively with guests, staff, and management to ensure smooth information flow.
10. Hospitality: Create a welcoming atmosphere, making guests feel valued and appreciated.

Overall, the role requires customer service skills, organizational abilities, and attention to detail.

Additional Requirements:

• Must be available to work weekends and evenings.

Job Details:

• Type: Part-time or full-time
• Schedule: 8-hour shifts
• Work Location: In person

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative

Industries

• Hospitality