Front Desk Receptionist

ENT Specialty Partners; Rockville (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Receptionist to manage patient interactions and administrative tasks. The role involves greeting patients, handling scheduling, and ensuring a welcoming environment. Ideal candidates will be detail-oriented and possess strong communication skills. Competitive pay and benefits are offered, fostering a collaborative and growth-oriented culture.

Benefits

Medical, dental, and vision insurance

401(k) with Safe Harbor contribution

Paid time off and holidays

Optional short- and long-term disability

Voluntary life and accident insurance

Qualifications

• High school diploma or GED required; experience preferred but not mandatory.
• Strong communication, listening, and time management skills.

Responsibilities

• Greet and check in patients, ensuring smooth patient flow.
• Manage phone lines and scheduling systems.
• Collect and record payments, including copays and balances.

Skills

Communication

Time Management

Organization

Education

High School Diploma or GED

Tools

MS Office

Teams

Job description

Job Details

Level: Entry

Job Location: CAdENT SBS Rockville - Rockville, MD

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Admin - Clerical

Description

Job Description Overview

About Us:

ENT Specialty Partners (ESP) provides strategic, financial, and operational support to ear, nose, and throat practices. We collaborate with clinics offering services in otolaryngology, head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. Our goal is to become the leading provider of ENT services nationwide, fostering a collaborative community of healthcare professionals dedicated to exceptional patient and employee care.

About the Role:

The Front Office Receptionist is the first point of contact for patients, responsible for creating a welcoming environment and managing administrative duties such as patient check-in/out, appointment scheduling, answering calls, processing collections, and maintaining the reception area.

Key Responsibilities:

• Greet and check in patients, ensuring smooth patient flow.
• Manage phone lines and scheduling systems.
• Handle referrals and contact patients for appointments.
• Provide visit information, estimate charges, and assist with documentation.
• Verify patient ID and insurance, assist with forms and billing inquiries.
• Collect and record payments, including copays and balances.
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep the reception area clean and organized.
• Assist distressed patients and monitor safety in the waiting area.
• Perform additional tasks as needed; responsibilities may evolve.

Qualifications:

• High school diploma or GED required; experience preferred but not mandatory.
• Strong communication, listening, and time management skills.
• Highly organized, detail-oriented, capable of managing multiple priorities.
• Proficiency in office software (MS Office, Teams) and scheduling systems.

Behavioral Expectations:

• Positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to focus for extended periods and handle multiple tasks efficiently.
• Ability to work independently or in a team, adapt to change, and maintain professionalism.

Work Environment & Physical Expectations:

• On-site clinical office setting.
• Monday–Friday daytime schedule; occasional after-hours may be required.
• Ability to sit for long periods, move around the office, and perform light lifting; manual dexterity for computer and phone use.

Why ESP?

We offer competitive pay and benefits, including:

• Medical, dental, and vision insurance
• 401(k) with Safe Harbor contribution
• Paid time off and holidays
• Optional short- and long-term disability
• Voluntary life and accident insurance
• Additional benefits like legal support, EAP, and more

Join a collaborative, growth-oriented culture focused on innovation.