Front Desk Receptionist

Mains'l Services; Brooklyn Park (MN); On-site; USD 24,411 - 29,673; Full time

Benefits offered by this job

Paid training

Education assistance

401(k) matching

Sick time

Paid Time Off

Health Insurance – dental and vision

Life Insurance

Health Savings Account

Growth opportunities

Job summary

Mains'l Services in Brooklyn Park, MN is seeking a Customer Service Specialist (Front Desk Associate) to be the welcoming face of our organization. You will greet visitors, answer questions, and provide the information needed to support teams.

This role involves clerical tasks, data entry, mail handling, and ensuring smooth daily operations in a busy office. The position is in-office, Mon-Fri, with wage range $17.72 to $21.54 per hour.

Qualifications

• Previous customer service or administrative experience preferred.
• Associate's Degree preferred.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong verbal and written communication.
• Reliability and accountability.

Responsibilities

• Greet visitors and callers in a friendly, professional manner.
• Provide forms and information to visitors.
• Support employees with online training questions.
• Receive and share feedback from visitors and staff.
• Answer, screen, and forward calls with basic information.
• Maintain office equipment and supplies.
• Assist with clerical tasks and data entry.
• Prepare packets and manage mail distribution.

Skills

Customer service

Communication

Multitasking

Reliability

Education

Associate's degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Mains'l Services is seeking a Customer Service Specialist (Front Desk Associate) to be the welcoming face of our organization. This role serves as the first point of contact for visitors and provides excellent customer service to all who interact with our company—ensuring that every interaction reflects the Mains'l Mission, Vision, and Values.

Why Mains'l Services?

Mains'l is a company that stands by its commitments, and this is reflected in the numerous awards we've earned based on feedback from our team. The Mains'l crew has voted the company a Top Workplace in Minnesota for several years and a Top USA Workplace for the past 4 years in a row.

In 2024, Mains'l also received Workplace Culture Excellence Awards for Innovation, Work-Life Flexibility, and Purpose & Values.

Mains'l is committed to providing Equal Employment Opportunities to all employees and applicants.

Interested in learning more? Visit https://www.mainsl.com/ .

What You'll Do (The Day-to-Day):

• Customer Service:
  • Greet visitors, vendors, and employees in a friendly and professional manner
  • Provides appropriate forms and information to those who request them
  • Support current employees with questions about online training
  • Receive and share feedback from visitors and employees
  • Answers, screen, and forwards incoming calls, providing basic information
  • Monitor voicemails and faxes, forwarding messages to the appropriate person
  • Maintain office equipment and supplies
  • Follow office procedures for opening/closing, cleaning, and visitor protocols
• Clerical Support:
  • Makes copies and assembles packets as required
  • Sort, prepare, and distribute incoming and outgoing mail
  • Perform data entry tasks
  • Support meeting prep (e.g., order food, prepare rooms, make coffee)
  • Run reports as assigned
  • Maintain and update agency phone and mailing lists
  • Scan, copy, laminate, print, index, and distribute documents as needed for internal and external stakeholders

Location: Brooklyn Park, MN

Work Structure: 8:00am- 4:30pm Monday to Friday in office

Wage: $ 17.72-21.54/hour

What You Need:

• Previous Customer Service or Administrative Experience Preferred
• Associate's Degree Preferred
• Proficiency in Word, Excel, PowerPoint, Outlook
• Ability to multi-task, prioritize, and work in a fast-paced environment
• Strong verbal, written, and listening communication skills
• A positive attitude, even under pressure
• Ability to follow direction from multiple stakeholders
• Comfortable using office equipment such as postage machines, copiers, fax machines, and scanners
• Demonstrates reliability and accountability

Summary of Available Benefits:

• Paid (on-the-job) training
• Education Assistance - up to $2,000 per year
• 401(k) and matching
• Sick time
• Paid Time Off
• Health Insurance – including dental and vision
• Life Insurance
• Health Savings Account
• Opportunities for growth and advancement