Front Desk Receptionist

Greystone-Golf-and-Country-Club-; Birmingham (AL); On-site; USD 16,000 - 23,000; Part time

Job summary

Greystone Golf and Country Club in Birmingham, Alabama is seeking a part-time evening front desk receptionist to join our team. The role supports guest services, event promotion, and administrative duties at the clubhouse.

Typical schedule is Wednesday through Saturday, 5:00 pm to 9:00 pm. The role requires a friendly, organized individual with strong communication and computer skills to manage reservations and greet members and guests.

Qualifications

• Previous receptionist experience in a country club, resort, or professional office.
• Ability to sit for extended periods and lift up to 30 pounds occasionally.
• At least 1 year of customer service experience.
• Strong computer, organizational, and communication skills.

Responsibilities

• Answer a multi-line telephone in a timely and courteous fashion.
• Greet guests and manage front desk operations for the clubhouse.
• Open doors and assist members and guests at the front of the club.
• Manage the online reservation system and communicate updates to staff.
• Take messages and respond to inquiries promptly.
• Maintain orderliness of the clubhouse, including front desk and common areas.
• Assist with decorating and maintaining aesthetics of the clubhouse.
• Support administrative staff as needed.

Skills

Customer service

Computer skills

Organizational skills

Communication skills

Tools

Reservation system

Job description

Front Desk Receptionist

Greystone Golf and Country Club Birmingham, Alabama, United States

About this position

Greystone Golf and Country Club is looking for a part-time evening front desk receptionist to join the team!

The typical work schedule is Wednesday – Saturday, 5:00 pm. - 9:00pm.

Essential Functions

• Answer a telephone with multiple lines in a timely and courteous fashion.
• Accept direction from different sources and handle multiple tasks.
• Remain at the front desk at all times. This is critical to the success of the company. A thirty-minute lunch break is permitted, and any other approved prearranged breaks.
• Open the front door for guests entering and exiting the Club, greeting them, and saying goodbye in a friendly and professional manner.
• Provide assistance and information to members and guests, including directing them to areas of the facility and connecting them with staff members.
• Demonstrate a strong understanding of current and future club events.
• Promote Club events.
• Manage the online reservation system. Inform necessary staff of highlights or changes to events/reservations.
• Take detailed messages and respond to inquiries promptly.
• Maintain orderliness of clubhouse, especially front desk, foyer, dining room, breezeway, entrance & bathrooms.
• Use templates to create food cards, name cards, menus, signs, etc.
• Assist with decorating clubhouse and maintaining aesthetics.
• Assist potential employees in fulfilling the application process.
• Assist the administrative staff with duties as requested.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to the supervisor.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.
• Set up and advertise grab-n-go meals each week on the website and by email.
• Place calls/send emails to waitlist, cancellations, RSVPs, wine order pickup, etc.
• Assist members with login problems on the website and App.
• Receive and direct packages, safely store packages to keep common areas clear, and notify recipients.
• Perform other duties as assigned.

Requirements

• Previous experience as a receptionist in a country club, resort, professional office, or public setting
• Ability to sit for extended periods of time and lift up to 30 pounds occasionally.
• At least 1-year of customer service experience
• Strong computer skills
• Strong organizational skills, problem-solving, and oral and written communication skills

Salary Information

$14 - $14Hourly Wage