Admin Asst

Associa; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Associa is seeking a Front Desk professional in Houston, Texas to provide clerical support and assist with various tasks related to community management. Responsibilities include responding to communications, processing documents, and supporting meetings.

The ideal candidate should have a high school diploma or GED, preferably with an Associate's degree and some clerical experience. This role is essential for maintaining efficient operations and ensuring timely responses.

Qualifications

• High school diploma or GED required; Associates degree preferred.
• Six to twelve months of related clerical or administrative support experience required.

Responsibilities

• Respond to phone calls, voicemails and emails within 24 hours.
• Assist CAM in preparation of Board meeting packets as needed.
• Maintain community websites via company platform as needed.

Skills

Clerical skills

Customer service

Communication

Education

High school diploma or GED

Associates degree

Job description

Job Description

Front Desk - Telfair

• Become familiar with each association’s documents as they relate to your service role
• Respond to phone calls, voicemails and emails within 24 hours (forward non-routine/urgent calls to Manager immediately)
• Work with the manager on violation letters as requested.
• Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status of the application, etc.
• Draft and mail letters to parties as requested by CAM - 2 business days
• Process community mailings; special notices, meeting notices, etc. - 2 business days
• Electronically file community related documents via company platform - daily
• Maintain/program entry gates directories within 24 hours
• Process entry gate opening and maintenance requests via company platform during regular business hours within 24 hours
• Process, maintain, program and distribute pool tags/keys/cards/fobs within 24 hours
• Rotate as Receptionist on scheduled basis
• Assist CAM in preparation of Board meeting packets as needed
• Prepare and process Annual Meeting Notices - time sensitive, 3 business days
• Prepare Annual Meeting materials; Welcome Packet and registration information - 2 days
• Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours as needed
• Maintain a current hardcopy and e-file community information sheet (hot sheet) as needed
• Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects as needed
• Maintain community websites via company platform as needed
• Act as back-up for after-hours emergency contact. The CAM is the first point of contact as needed per emergencies occur
• Review, code and process invoices for payment of services – daily within 24 hours
• Other responsibilities – this list should not be considered to be all encompassing and is subject to change

Requirements

• Requires a high school diploma or GED; Associates degree preferred.
• Six to twelve months of related clerical or administrative support experience required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.