Front Office Coordinator

Medical Specialists Associated; Dallas (TX); On-site; USD 24,796 - 27,552; Full time

Job summary

Medical Specialists Associated in Dallas is hiring a Front Office Coordinator who will ensure a positive patient experience while maintaining efficient front office operations. This role involves patient check-in, scheduling, and insurance verification.

The ideal candidate will have 1–2 years of medical office experience, strong communication skills, and knowledge of medical terminology. A high school diploma is required, and familiarity with EMR systems like Eclinicalworks is preferred.

Qualifications

• Minimum of 1–2 years of medical office experience preferred.
• Experience with electronic medical records (EMR/EHR) systems.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Greet patients and visitors in a courteous manner.
• Schedule and confirm patient appointments.
• Process referrals to specialists and obtain authorizations.
• Maintain patient confidentiality according to HIPAA.

Skills

Customer service skills

Organizational skills

Communication skills

Knowledge of medical terminology

Education

High school diploma or equivalent

Tools

Eclinicalworks

Electronic Medical Records (EMR)

Job description

Job Details

Location: 10670 N CENTRAL EXPY SUITE 120 - DALLAS, TX 75231
Salary Range: $18.00 - $20.00
Position: Front Office Coordinator

Position Summary

The Front Office Coordinator serves as the first point of contact for patients and visitors, ensuring a positive patient experience while maintaining efficient front office operations. This position is responsible for patient check-in and check-out, scheduling appointments, insurance verification, referral coordination, and administrative support to providers and clinical staff.

Patient Reception and Registration

• Greet patients and visitors in a courteous and professional manner.
• Check patients in and out for appointments.
• Verify demographic and insurance information and update records as needed.
• Collect copayments, deductibles, and outstanding balances.
• Obtain required patient forms and signatures.

Scheduling and Communication

• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls.
• Respond to patient inquiries and provide appropriate information.
• Coordinate patient messaging and communication through the electronic medical record (EMR) system.

Referral Coordination

• Process referrals to specialists, diagnostic facilities, and ancillary services.
• Obtain insurance authorizations and referrals when required.
• Communicate referral information to patients and receiving offices.
• Track referral status and ensure completion of ordered services.
• Maintain accurate referral documentation within the EMR.

Insurance and Administrative Support

• Verify insurance eligibility and benefits.
• Assist with prior authorizations and related documentation.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Scan, file, and manage patient records and correspondence.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of medical office experience preferred.
• Knowledge of medical terminology, insurance plans, referrals, and authorizations.
• Experience with electronic medical records (EMR/EHR) systems. Eclinicalworks preferred.
• Strong organizational, communication, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer, telephone, and standard office equipment.
• Ability to occasionally lift up to 20 pounds.

Work Environment

• Medical office/clinic setting.
• Frequent interaction with patients, providers, and healthcare staff.