Physician Coordinator - Carrell Clinic (1785)

Ortholonestar; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Ortholonestar in Dallas, TX is seeking a Physician Office Coordinator to handle patient scheduling and manage physicians' schedules. The ideal candidate will have a minimum of two years medical office experience and strong communication skills.

This full-time position involves working in a fast-paced environment, requiring adaptability and effective multitasking. A high school diploma or equivalent is mandatory.

Qualifications

• Minimum of two years of medical office experience desired.
• Good phone and communication skills.
• Ability to work effectively in a multi-task environment.

Responsibilities

• Schedule patient appointments and surgical cases.
• Manage orders and tests as directed by the physician.
• Serve as primary contact for patients regarding appointments.

Skills

Communication skills

Knowledge of medical terminology

Teamwork ability

Office equipment proficiency

Education

High School Diploma or equivalent

Tools

Electronic health records

Practice management system

Microsoft Office

Job description

Job Details

Location: Dallas, TX 75231

Position Type: Full Time

General Summary of Duties

Work as Physician Office Coordinator, scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Manage orders and tests as directed by the physician – such as MRI, CT, etc., manage physicians' schedule and supervise/direct the Assistant Coordinator.

Essential Functions

• Serve as patients' primary contact regarding office appointments and surgery scheduling.
• Provide necessary records and documentation to the facilities, manufacturing representative and anesthesiologist for surgery cases.
• Post-surgical cases with the facilities following standard procedures.
• Manage all phone calls and physicians' clinic during normal business hours.
• Document all items in the electronic health record and the document imaging system in a timely manner.
• Have good working knowledge of specific equipment and tools needed in the O.R.
• Have good working knowledge of medical terminology and ICD-10 codes.
• Have good working knowledge of physician ordering process for imaging (MRI, CT, etc.).
• Train, supervise and direct Assistant Coordinator on all office duties.
• Oversee physician assistant and/or nurse practitioner schedules.
• Work on special projects, as deemed necessary.
• Facilitate communication with patient and the revenue cycle team or accounting team on a real-time basis to resolve patient concerns and questions.
• Attend departmental in-service training and education programs and complete annual online training in a timely manner.
• Communicate patient issues to facilities in a timely manner.
• Maintain strictest confidentiality.
• Check email and document management system’s messaging and task list system frequently.
• Other duties as assigned.

Qualifications

Education: High School Diploma or equivalent.

Experience: A minimum of two years previous medical office experience desired, with regular face-to-face interaction with physicians.

Requirements: Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.

Knowledge: Knowledge of insurance rules and requirements needed to obtain prior authorizations and referrals. Knowledge of general clinic operations.

Skills: Skill in locating information via the Internet. Skill in processing requests within a specific period of time.

Abilities: Ability to understand and interpret payer policies and regulations. Ability to work effectively in a multi-task environment. Ability to communicate verbally and in writing. Ability to work in a team environment. Ability to work with patients in a professional manner.

Environment / Working Conditions: Fast-paced office environment. Adaptable to making changes.

Physical / Mental Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.