Outreach Worker

The UpCounty Hub; Germantown (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

The UpCounty Hub in Germantown, MD seeks a bilingual Community Outreach Worker to staff tabling events, educate the public, distribute materials, and connect residents with programs and services. The role supports the Food Benefits workflow and may assist with pre-screening and applications.

Evenings and weekends are required; strong Spanish communication, customer service, and organizational skills are essential.

Qualifications

• Fluency in Spanish required.
• High School Diploma or GED.
• Ability to work independently and in a team-based environment.
• Effective verbal and written communication.
• Superior customer service, diplomacy, and problem-solving.
• Proficiency in MS Office with strong spreadsheet and analytical skills.
• Detail oriented with excellent organizational and time management skills.

Responsibilities

• Staff tabling events at health fairs, school wellness nights, markets, and community events.
• Educate the public, distribute flyers, and connect residents with programs and services.
• Assist with pre-screening and submissions for monthly food benefits.
• Work flexible evenings and weekends as events occur.
• Transport, set up, display information engagingly, and restock materials.
• Enter applications and track attendees using an online data system.
• Support Social Services with administrative tasks as needed.
• Network with vendors and community partners for potential collaboration.

Skills

Spanish fluency

MS Office

Spreadsheet skills

Time management

Education

High School Diploma/GED

Job description

The UpCounty HUB provides food and essentials to families every week living in the Upper Montgomery County Region through safe home deliveries and community distributions. The Social Services department connects families and individuals across Montgomery County with available community resources in a respectful, culturally sensitive manner.

POSITION OVERVIEW:

A Spanish speaking Community Outreach Worker staffs tabling events at various community events such as health fairs, school wellness nights, agency program event days, food markets, neighborhood functions, and more to educate the public, distribute flyers, and help connect community residents with programs and services. This Outreach Worker will also be cross trained to assist the agency’s Food Benefits Worker who pre-screens and submits applications for monthly food benefits. Note: these events are typically in the evenings and on weekends.

JOB DUTIES AND RESPONSIBILITIES:

• Has a flexible schedule for weeknight and weekend availability
• Transport, set up (and dismantle at the event end) materials and promotional items
• Arrange table to display information in an engaging set up
• Bring tables, chairs, and canopies if not provided by event staff
• Arrive in a timely manner for event readiness
• Initiate conversations about the agency to educate event attendees about programs and services
• Use bilingual skills to describe programs and services in Spanish
• Distribute flyers, business cards, and relevant information to event attendees
• Network with fellow vendors to learn about community organizations as potential partners
• Track number of event attendees and submit data on report sheet
• Restock event carts for future event readiness
• Assist Social Services department with food benefit applications
• Conduct food benefit pre-screening and assisting clients with next steps in application process
• Ability to collect and scan documents for food benefits applications
• Experience learning an online data system (to enter applications)
• Support the Upcounty Hub with administrative tasks as determined

EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Fluency in Spanish required
• High School Diploma/GED
• Ability to work independently and in a team-based environment
• Effective communication skills; verbal and written.
• Superior customer service, communication, and problem-solving skills with a demonstrated ability to use tact and diplomacy when dealing with difficult situations.
• Proficiency in MS Office required with strong spreadsheet and analytical skills
• Detail oriented with exceptional organizational and time management skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Sit, stand, walk, and work at a computer, relative to an office environment
• Ability to work a flexible work schedule, including weekends and evenings, as required.
• Ability up to lift 50 lbs.

• The Upcounty Hub has an institutional commitment to the principle of diversity. In that spirit, we welcome applications from all qualified individuals without regard to race, religion, creed, color, gender, sexual orientation, age, disability, or national origin.