Program Coordinator - HUB

Bill Wilson Center; San Jose (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

4 Weeks Accrued PTO

14 Paid Holidays Per Year

Paid Health, Dental, Vision & Vol Life

401(K) Retirement Plan

Flexible Spending Plans

Employee Assistance Program

Job summary

Bill Wilson Center in San Jose, CA seeks a HUB Coordinator to greet youth, orient them to facilities and services, and support independent living skills programs in partnership with County of Santa Clara.

Responsibilities include coordinating HUB operations, verifying eligibility, maintaining records in the ETO system, and producing participation reports. The role also covers planning events, creating outreach materials, and ensuring safety and policy adherence on the HUB floor.

Qualifications

• Bachelor’s Degree plus 2 years of comparable work experience.
• Experience with foster care system, probation and/or transition age clients preferred.
• Experience with culturally diverse clients.

Responsibilities

• Coordinate HUB opening/closing and front desk coverage with the PM.
• Verify client eligibility and maintain program records in ETO database.
• Provide reports to track client participation in services.
• Plan, coordinate and facilitate meetings, workshops and events; create flyers.
• Supervise HUB floor, ensure rules and policies are observed and assist with transportation.

Skills

Driving license

CPR & First Aid

Communication skills

Bilingual a plus

Data entry

Education

Bachelor’s Degree + 2 years experience

Tools

Efforts to Outcomes (ETO) database

MS Office

Job description

Job Details

Job Location: San Jose, CA 95126, Position Type: Full Time, Salary Range: $27.00 - $31.00 Hourly, About Bill Wilson Center: Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary

In partnership with County of Santa Clara, Bill Wilson Center provides independent living skills and basic needs for foster youth. The HUB Coordinator welcomes and greets youth and provides orientation of facilities and services. To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

• Coordinate with the Hub/ILP Program Manager (PM) to ensure the opening and closing of the HUB and appropriate in-person coverage at the front desk. Provide copies of sign in sheets to the PM as requested.
• Assist staff to verify client eligibility.
• Ensure that client and program records are maintained and up to date, ensure data entry is timely in Efforts to Outcomes (ETO) database as required.
• Provide reports as required to track client participation in services.
• Plan, coordinate and facilitate meetings, workshops and events. Create flyers and outreach messaging as necessary.
• Coordinate the daily monitoring and maintenance of basic services such as kitchen, showers, washers/dryers, and HUB Mart.
• Provide orientation and tours to clients, visitors and other stakeholders.
• Provide peer support to HUB members. Responsible for supervising clients on the HUB floor and ensuring rules and policies are being observed. Issue consequences to clients for violations and report incidents to the program manager immediately. Work cooperatively with all co-located partners to ensure safety of the HUB and adherence to all procedures.
• Mediate client concerns and conflict following applicable policies and procedures.
• Participate in outreach by text, phone, email and/or social media to engage them in services.
• Participate in administering and maintaining HUB Instagram, web site, and other social media accounts as directed.
• Responsible for soliciting food and HUB Mart donations. Coordinate with the Development Department to solicit monetary donations.
• Responsible for supplies inventory, management and ordering.
• Responsible for arranging meeting room requests.
• Provides transportation and/or coordinates client transportation HUB/ILP events.
• Other duties as assigned.

Qualifications: Education and Experience:

• Bachelor’s Degree plus 2 years of comparable work experience. Experience working with foster care system, probation and/or transition age clients, or personal experience in the above. Experience working with culturally diverse clients required. Knowledge of local Child Welfare and Juvenile Probation policies, procedures and governing legislation preferred, but not required.

Required Skills/Abilities:

• Driving is a requirement of the job. Must have possession of current driver’s license, access to a vehicle and personal automobile insurance. Carry a valid driver’s license, copy of vehicle registration, and Insurance in the event that coordinator needs to pick-up food donation, buying general food/supplies, and transporting clients.
• Current CPR and First Aid Certification required (or complete within 30 days of hire).
• Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.
• Must be punctual, efficient and organized; effective and professional under pressure. Ability to balance excellent client care with meeting deadlines and ensuring positive program goals and outcomes.
• Excellent communication skills - must be personable and informative when presenting Bill Wilson Center programs and services.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must be able to communicate effectively. Bilingual communication skills are a plus.
• Ability to work with basic mathematical concepts as required for reporting.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job success-fully, an individual should have knowledge of Internet software; spreadsheet software and word processing software and Internet research skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move and remain stationary, communicate, gather information and record information. The employee must occasionally move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary Range:

$27.00 - $31.00 per hour

Employee Benefits & Perks:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.