FRONT DESK R

Laeyeandlaser; New Iberia, Northern (LA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Laeyeandlaser is seeking a Front Desk Representative to warmly greet patients and visitors, and to handle in-person and phone inquiries with professionalism. You will support check-in, scheduling, and basic administrative tasks in a fast-paced medical/optical setting.

The ideal candidate has strong communication and computer skills, with at least two years of customer service experience and experience in a medical front desk environment.

Qualifications

• High school diploma or GED required.
• Minimum of two years customer service experience required.
• Experience in a medical front desk/optical setting preferred.
• HIPAA compliance

Responsibilities

• Greet and welcome a high volume of patients daily.
• Verify insurance eligibility and obtain prior authorizations.
• Collect deductibles, co-pays, and coinsurance correctly.
• Post payments to patient accounts and balance the cash drawer.
• Schedule patients for return appointments and testing.

Skills

Communication

Computer skills

Flexibility

Multitasking

Problem solving

Education

HS Diploma/GED

Job description

Description

Front Desk Representative

Reports To:

Front Office Manager

Starting Pay:

Job Summary:

This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast-paced, and growing practice.

Essential Functions:

• Greeting and welcoming a high volume of patients on a daily basis
• Verifying insurance eligibility and ensuring that prior authorizations have been obtained
• Collecting deductibles, co-pays and co-insurance correctly
• Posting payments to patient's accounts
• Managing a cash drawer and balancing at the end of the day
• Schedule patients for return appointments and testing

Requirements

Skills and Qualifications

• Excellent communication skills
• Strong computer skills
• Ability to work flexible schedule, which includes some travel and weekends
• Ability to multi-task
• Strong problem-solving abilities

Education and experience

• High school diploma or GED (Required)
• Minimum of two years Customer Service experience (Required)
• Experience with front desk in a medical office/optical field (Preferred)
• Experience working with several different types of insurance (Preferred)
• Experience working in a professional, fast-paced environment (Preferred)
• HIPPA compliance