FRONT DESK R

Alexandria Eye and Laser Center, LLC; New Iberia (LA); On-site; USD 30,000 - 48,000; Full time

Job summary

Alexandria Eye and Laser Center, LLC is seeking a Front Desk Representative to greet patients, handle phones, and support the front office in a busy optometry practice.

The role requires strong communication and computer skills, flexibility for travel and weekends, and the ability to multi-task in a fast-paced environment while maintaining high-quality patient care.

Qualifications

• High school diploma or GED (Required).
• Minimum of two years customer service experience (Required).
• Experience with front desk in medical/optical setting (Preferred).
• HIPAA compliance.

Responsibilities

• Greet and welcome patients and visitors.
• Verify insurance eligibility and obtain prior authorizations.
• Collect deductibles, co-pays and co-insurance; post payments.
• Balance cash drawer and daily end-of-day reconciliation.
• Schedule return appointments and testing.

Skills

Communication skills

Computer skills

Flexibility

Multitasking

Problem solving

Education

High school diploma or GED

2+ years customer service

Tools

Front desk software

Job description

Description

Front Desk Representative

Reports To:

Front Office Manager

Starting Pay:

Job Summary:

This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast-paced, and growing practice.

Essential Functions:

• Greeting and welcoming a high volume of patients on a daily basis
• Verifying insurance eligibility and ensuring that prior authorizations have been obtained
• Collecting deductibles, co-pays and co-insurance correctly
• Posting payments to patient's accounts
• Managing a cash drawer and balancing at the end of the day
• Schedule patients for return appointments and testing

Requirements

Skills and Qualifications

• Excellent communication skills
• Strong computer skills
• Ability to work flexible schedule, which includes some travel and weekends
• Ability to multi-task
• Strong problem-solving abilities

Education and experience

• High school diploma or GED (Required)
• Minimum of two years Customer Service experience (Required)
• Experience with front desk in a medical office/optical field (Preferred)
• Experience working with several different types of insurance (Preferred)
• Experience working in a professional, fast-paced environment (Preferred)
• HIPPA compliance