FRONT DESK R

Louisiana Eye & Laser Center; New Iberia (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Louisiana Eye & Laser Center is seeking a Front Desk Representative to greet patients and visitors, in person or on the phone, and handle inquiries with excellent customer service. The role requires verifying insurance, collecting payments, posting transactions, and scheduling tests.

Candidates should have strong communication and computer skills, with a flexible schedule including some travel and weekends.

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience required.
• Experience with front desk in a medical/optical setting preferred.
• Experience handling multiple insurance types preferred.
• Experience in a fast-paced, professional environment preferred.
• HIPPA compliance knowledge.

Responsibilities

• Greet and welcome a high volume of patients daily.
• Verify insurance eligibility and obtain prior authorizations.
• Collect deductibles, co-pays, and co-insurance.
• Post payments to patients' accounts.
• Manage cash drawer and balance at day end.
• Schedule return appointments and testing.

Skills

Excellent communication

Strong computer skills

Flexible schedule

Multi-tasking

Problem-solving

Education

High school diploma or GED

Two years customer service experience

Medical/optical front desk experience (preferred)

HIPPA compliance

Job description

Description

Front Desk Representative

Reports To:

Front Office Manager

Starting Pay:

Job Summary:

This position will be responsible for welcoming and greeting patients and visitors in person or on the phone; answering or referring inquiries. Excellent customer service, telephone skills, professionalism, flexibility, ability to effectively manage time, keeping organized, giving attention to detail, computer competency and focus on quality care are all must-haves to excel in this fast-paced, and growing practice.

Essential Functions:

• Greeting and welcoming a high volume of patients on a daily basis
• Verifying insurance eligibility and ensuring that prior authorizations have been obtained
• Collecting deductibles, co-pays and co-insurance correctly
• Posting payments to patient's accounts
• Managing a cash drawer and balancing at the end of the day
• Schedule patients for return appointments and testing

Requirements

Skills and Qualifications

• Excellent communication skills
• Strong computer skills
• Ability to work flexible schedule, which includes some travel and weekends
• Ability to multi-task
• Strong problem-solving abilities

Education and experience

• High school diploma or GED (Required)
• Minimum of two years Customer Service experience (Required)
• Experience with front desk in a medical office/optical field (Preferred)
• Experience working with several different types of insurance (Preferred)
• Experience working in a professional, fast-paced environment (Preferred)
• HIPPA compliance