Front Desk & Programs Specialist — Hockey & Rentals

Children; Plano (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Children in Plano, TX is seeking a Customer Service Attendant to educate and assist customers across all in-house programs, issue rental skates, and handle registrations and payments on-site.

Responsibilities include greeting guests, maintaining a clean facility, enrolling customers in hockey leagues and programming sessions, and ensuring waivers are signed before participation. Evening and weekend shifts are required.

Qualifications

• Customer service-oriented, preferably with previous customer service experience.
• Reliable Team Player
• Must be able to read and understand written instruction
• First aid training is preferred
• Ability to work nights, weekends, holidays, and special events

Responsibilities

• Greet and welcome each customer
• Record sales transactions, process registrations, and take payments
• Perform routine clerical duties, including answering phones, filing, and updating the program boards
• Maintain a clean environment for all guests and staff
• Enroll customers in hockey leagues and internal and public programming sessions
• Provide information on facility, entertainment, and sports options and facility rules and regulations
• Become familiar with and have a working knowledge of all in-house programs
• Ensure that all guests signing up for public programs complete an online waiver
• Assist with the setup and breakdown of on-ice partition boards, nets, etc.
• May be required to perform opening and closing duties

Skills

Customer service

Team player

Reading comprehension

First aid training

Job description

Children in Plano, TX is seeking a Customer Service Attendant to educate and assist customers across all in-house programs, issue rental skates, and handle registrations and payments on-site.

Responsibilities include greeting guests, maintaining a clean facility, enrolling customers in hockey leagues and programming sessions, and ensuring waivers are signed before participation. Evening and weekend shifts are required.