Front Desk Attendant (Weekend & Evenings)

Olparks; Oak Lawn (IL); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

25% off general programs (excludes PDN

Free access to fitness facilities

Job summary

Oak Lawn Park District is hiring a Front Desk Attendant for weekend and evening shifts to support daily operations at the Ice Arena. You will answer phones, process admissions for open skate and events, and assist with program registrations using RecTrac and POS systems.

The role emphasizes customer service, cash handling, and familiarity with Word and Excel. CPR/First Aid/AED certification is preferred or obtainable within 3 months, with opportunities to enjoy staff benefits and staff fitness

Qualifications

• Customer-focused and able to build relationships with patrons.
• Clear communication skills and phone etiquette.
• Basic computer skills including Word and Excel.
• Money handling and cash control experience.
• Ability to work independently with minimal supervision.
• CPR/First Aid/AED certification or willingness to obtain within 3 months.

Responsibilities

• Provide excellent customer service at all times.
• Answer phones and assist patrons with information.
• Handle admissions and registrations using RecTrac and POS systems.
• Manage cash control during shifts.
• Maintain knowledge of facilities, programs, and locations.
• Support safety procedures and assist with paperwork for registrations.

Skills

Customer focus

Communication

Phone skills

Money handling

Problem solving

Time management

Independent work

Organizational skills

Education

Basic computer skills (Word/Excel)

Tools

RecTrac

Job description

NOW HIRING:

Front Desk Attendant (Weekend & Evenings)

The front desk attendant is responsible for those tasks necessary to run daily office operations. The front desk is the information center for the Ice Arena, and attendants are required to provide information for patrons and employees. Front Desk attendants will answer phones, take money (for admissions to open skate, rat hockey, and other special events), and accept and complete registration for all Park District programs.

INCENTIVES: Part-time employees receive 25% off general programs with the exception of PDNA, contracted, trips, and private lessons. In order to encourage a healthy lifestyle for our staff members, the Park District provides all staff with the opportunity to use our fitness facilities at the Community Pavilion and the Racquet, Fitness and Gymnastics Center free of charge.

ABOUT US: The Oak Lawn Park District, incorporated in 1944, has a long and proud history of serving the recreational needs of our 56,000 residents with a myriad of recreational programs and services. We operate under the state tax cap as a municipal corporation, meaning we are our own taxing body. Overseen by a Board of five elected officials, the District manages a combination of 34 parks and facilities which cover over 280 acres. In addition, we manage a Special Recreation Cooperative that offers recreational programs and services to individuals with disabilities in 9 municipalities.

*The Oak Lawn Park District is an equal opportunity employer. Equal access to programs, services, and employment is available to all persons. Those applicants requiring accommodations to the application and/or interview process should contact a representative of the Personnel Department.

QUALIFICATIONS

• Excellent skills in regards to Customer focus and relationship building
• Excellent Communication Skills
• Computer skills including basic knowledge of Microsoft Word and Excel
• Phone skills
• Money management skills
• Problem solving skills
• Strong organizational habits
• Must be able to work independently with little or no supervision

IMMEDIATE SUPERVISOR: Ice & Aquatics Manager

DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS:

• Provides excellent customer service at all times
• Opens, closes, or works middle shifts in the office
• Answers all calls, either relating to general information or calls going to management
• Provides information and answers questions for walk in patrons
• Ability to use RecTrac registration and POS software, along with familiarity with Word and Excel
• Is responsible for all cash control in the front office during their shift
• Has general knowledge of all Park District facilities, programs, and other information or where to find that information
• Registration responsibilities include assisting patrons with registration forms, entering transactions in the RecTrac system, and completing all paperwork in regards to cash control and deposits
• Must have CPR/1st Aid/AED certification or be willing to obtain certification within 3 months
• Follows all Oak Lawn Park District safety procedures
• Assist in cleaning of office and other areas as needed
• Attend all mandatory park district trainings

MARGINAL FUNCTIONS:

• Help with other Ice Arena and Park District special events such as Ice Shows and holiday events.
• To react well during emergency situations
• Assist with tasks that are not necessarily in the job description

PHYSICAL CONSIDERATIONS:

• To work longer shifts in conjunction with ice shows, hockey tournaments, competitions and special events.
• To do a considerable amount of typing
• To work longer shifts when designated, if the need arises

PSYCHOLOGICAL CONSIDERATIONS:

• To work in stressful situations, such as busy open skates and the first days of registration
• To work alone on any shift as the occasion arises
• To work a varied schedule as required
• To work with staff and patrons in a relaxed and friendly manner
• To use good judgment in the absence of supervision

ENVIRONMENTAL CONSIDERATIONS:

• Worker may be exposed to cold in the rink area
• Worker may be exposed to quick changes in temperature from lobby to rink

COGNITIVE CONSIDERATIONS:

• Employee must have the ability to follow and give directions
• Employee must use good judgment to assess order and importance of tasks
• Employee must possess time management and organization skills to effectively perform his/her job
• Employee must have ability to make judgments with respect to confidentiality of information and problem solving
• Employee must use good safety awareness and judgment in all aspects of this position

Must have ability to support and work toward the Mission Statement and Goals and Objectives of the Oak Lawn Park District.