Front Desk Pro - Warm Welcomes & Seamless Stays

High Peaks Resort; Anaheim (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

401K with match

Paid time off

Job summary

Hotel Fera, a DoubleTree by Hilton in Orange County, seeks a friendly Front Desk Associate to warmly welcome guests and ensure smooth check-in and check-out. You’ll handle guest questions, provide attentive service, operate the PMS, and contribute to memorable stays.

A high school diploma and prior guest-facing experience are preferred. Excellent communication, multitasking, and computer skills are essential in a fast-paced environment near Disneyland.

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Proficient with MS Office (Outlook, Word, Excel).
• Previous experience with hotel PMS systems such as OPERA or OnQ is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma

Tools

OPERA PMS

OnQ PMS

Job description

Hotel Fera, a DoubleTree by Hilton in Orange County, seeks a friendly Front Desk Associate to warmly welcome guests and ensure smooth check-in and check-out. You’ll handle guest questions, provide attentive service, operate the PMS, and contribute to memorable stays.

A high school diploma and prior guest-facing experience are preferred. Excellent communication, multitasking, and computer skills are essential in a fast-paced environment near Disneyland.