Front Desk Pro — Create Peak Member Experience

Equinox Fitness Club; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Complimentary club membership

Perks & incentives (PT, Pilates, Spa,

Job summary

Equinox is seeking energetic Front Desk Associates at Fulton Market to greet members, manage check-ins, and answer inquiries. You’ll maintain a welcoming atmosphere, handle account updates, and support team operations across shifts in a fast-paced fitness environment.

Ideal candidates bring at least 1 year in customer service, a HS diploma, and a friendly, proactive attitude. Benefits include fitness access and a collaborative team culture at Equinox clubs.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic and friendly.

Responsibilities

• Professionally greet members and guests.
• Scan membership IDs upon entrance.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Work opening/closing/mid-day shifts.
• Tour members as needed.
• Provide the highest level of customer service.
• Aid other departments with related tasks.

Skills

Customer service

Reliable

Professionalism

Computer literacy

Energetic

Friendly

Interest in fitness

Outgoing

Education

High school diploma/GED

Job description

Equinox is seeking energetic Front Desk Associates at Fulton Market to greet members, manage check-ins, and answer inquiries. You’ll maintain a welcoming atmosphere, handle account updates, and support team operations across shifts in a fast-paced fitness environment.

Ideal candidates bring at least 1 year in customer service, a HS diploma, and a friendly, proactive attitude. Benefits include fitness access and a collaborative team culture at Equinox clubs.