24/7 Switchboard Operator — Patient Communications

BHS; Lexington (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition Assistance

Maternity Leave

Paternity Leave

Paid Time Off

Bereavement Leave (pets)

PTO Sell Back

PTO Donation

Employee Support Fund

Job summary

Baptist Health Lexington is seeking a PBX Operator (PRN) to manage incoming calls, monitor alarms, and route information to patients and staff with courtesy and professionalism.

The role emphasizes quick communication and accurate information handling, supporting patients, visitors, and clinical teams in a hospital setting. A high school diploma and one year of customer service experience are required.

Qualifications

• High school diploma or equivalent.
• One year customer service experience.

Responsibilities

• Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
• Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner.
• Provide information to walk-up visitors and patients in a courteous and professional manner.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Baptist Health Lexington is seeking a PBX Operator (PRN) to manage incoming calls, monitor alarms, and route information to patients and staff with courtesy and professionalism.

The role emphasizes quick communication and accurate information handling, supporting patients, visitors, and clinical teams in a hospital setting. A high school diploma and one year of customer service experience are required.