Front Desk Patient Services Specialist I

VARIETY CARE INC; Oklahoma City (OK); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

VARIETY CARE INC is seeking a Patient Service Representative I to support front desk operations at Crooked Oak, Oklahoma City. You will greet patients, collect information, verify insurance, schedule appointments, and process payments in the EMR system.

Ideal candidates have a High School diploma or GED, strong communication skills, and the ability to work in a fast-paced environment. Bilingual English/Spanish is a preferred qualification.

Formación

• High School Diploma or GED.
• Legible handwriting and basic mathematic skills.
• Ability to work with the public.
• Ability to enter simple data entry and basic keyboarding knowledge.
• Able to communicate with patients and staff.
• Trustworthy handling confidential information.
• Able to work in an active and stressful environment.
• Able to work with difficult patients from time to time.

Responsabilidades

• Answers telephones, schedule appointments, obtain patient information, prepare chart for examination, collect and secure payments at checkout.
• Receives patients at reception window.
• Obtains required information and documentation from patient at check-in.
• Updates information and makes changes as necessary in the electronic medical records.
• Schedules appointments in electronic medical records.
• Posts charges and payments at the time of check-out for patient.
• Verifies any late or open balances and reminds patient of the outstanding balance.
• Calls billing assistance to help patient with balance owed questions.
• Accepts payments and assures daily collections are secured.
• Balances daily transactions.
• Assures waiting area is good order throughout the day. Calls custodial staff as needed for assistance.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise.
• Accepts direction from the Practice Administrator or the Physician on staff.
• Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
• Performs other duties as assigned.

Conocimientos

Customer service

Clerical experience

Bilingual English/Spanish

Educación

High School Diploma or GED

Descripción del empleo

VARIETY CARE INC is seeking a Patient Service Representative I to support front desk operations at Crooked Oak, Oklahoma City. You will greet patients, collect information, verify insurance, schedule appointments, and process payments in the EMR system.

Ideal candidates have a High School diploma or GED, strong communication skills, and the ability to work in a fast-paced environment. Bilingual English/Spanish is a preferred qualification.