Front Desk & Patient Services Specialist - Clinic

Henry-Ford-Health-2; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health Jackson hospital campus is seeking a Clinic Service Representative for the Ortho Multi Specialty Group. This full-time role supports patient registration, insurance verification, and financial discussions, delivering courteous service from check-in to check-out in a busy clinic.

You will greet patients, handle cash collections, reconcile charts, and assist with discharge processes while working collaboratively in a fast-paced team setting. High school diploma required.

Qualifications

• High School Diploma or equivalent required.
• Basic computer skills including navigating software and email.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal and communication skills with diverse populations.
• Dependable, punctual, and able to work within a team.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff.
• Work collaboratively in a fast-paced environment, managing multiple tasks with interruptions.

Skills

Customer service

Communication

Team player

Computer skills

Cash handling

Education

High School Diploma or equivalent

Tools

Insurance verification software

Job description

Henry Ford Health Jackson hospital campus is seeking a Clinic Service Representative for the Ortho Multi Specialty Group. This full-time role supports patient registration, insurance verification, and financial discussions, delivering courteous service from check-in to check-out in a busy clinic.

You will greet patients, handle cash collections, reconcile charts, and assist with discharge processes while working collaboratively in a fast-paced team setting. High school diploma required.