Front Desk Patient Services Specialist

Gateway Aesthetic Institute & Laser Center; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Gateway Aesthetic Institute & Laser Center in Salt Lake City, UT, seeks a Patient Services Representative - Front Desk to ensure a seamless patient experience by handling registration, scheduling, and call coordination across multiple practices.

The ideal candidate is detail-oriented, customer-focused, with 0–1 year of healthcare or related experience, and proficient with computer systems and Microsoft Office. Billing accuracy and professional patient interactions are essential.

Qualifications

• High school diploma or equivalent.
• 0–1 year of customer service experience, preferably in healthcare or call center.
• Ability to collect patient payments at the point of service.
• Proficient in navigating multiple computer systems.
• Strong Microsoft Office skills.

Responsibilities

• Greet patients and manage registration and appointment scheduling with excellent service.
• Triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, welcoming front desk and lobby.
• Identify and escalate patient concerns to the correct team.
• Meet productivity benchmarks while understanding billing and services.
• Enter referral information and maintain up-to-date patient records.
• Maintain reliable attendance and punctuality.
• Perform additional duties as assigned.

Skills

Customer service

Healthcare experience

Communication

Microsoft Office

Multi-system navigation

Billing/payment collection

Education

High school diploma

Job description

Gateway Aesthetic Institute & Laser Center in Salt Lake City, UT, seeks a Patient Services Representative - Front Desk to ensure a seamless patient experience by handling registration, scheduling, and call coordination across multiple practices.

The ideal candidate is detail-oriented, customer-focused, with 0–1 year of healthcare or related experience, and proficient with computer systems and Microsoft Office. Billing accuracy and professional patient interactions are essential.