Patient Services Specialist: Front Desk & Registration

UC Health; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

UC Health seeks a patient services representative to be the main contact for patients as they enter, depart, or request assistance at our facilities. You will exemplify exceptional customer service while guiding patients with care and clarity.

Responsibilities span greeting and directing patients, handling pre-registrations, insurance coordination, and clinical coordination to support seamless patient experiences. This role emphasizes HIPAA compliance and collaborative teamwork.

Qualifications

• High School Diploma or GED required.
• 0-6 months of experience required.
• Associate's degree preferred.

Responsibilities

• Greet patients warmly and assist with scheduling and directions.
• Verify benefits and obtain pre-authorizations when needed.
• Collect demographic data and assist with MyChart enrollment.
• Coordinate updating insurance information and billing details.
• Ensure HIPAA compliance in daily patient interactions.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Associate's Degree

Tools

MyChart enrollment

Job description

UC Health seeks a patient services representative to be the main contact for patients as they enter, depart, or request assistance at our facilities. You will exemplify exceptional customer service while guiding patients with care and clarity.

Responsibilities span greeting and directing patients, handling pre-registrations, insurance coordination, and clinical coordination to support seamless patient experiences. This role emphasizes HIPAA compliance and collaborative teamwork.